Description and Requirements The Opportunity The
Sr. Client Services Consultant II is responsible for managing the end-to-end client experience for a portfolio of Jumbo-sized PEO, Payroll and Staffing (PPS) relationships, each ranging from 10,000 to more than 100,000 eligible members often generating over $25M in annual premium. This role serves as the primary contact for some of MetLife's largest and most complex clients, driving strategic partnership, service excellence, and operational effectiveness.
Guided by our purpose- always with you building a more confident future -you will influence client outcomes by delivering tailored solutions, leading high-impact initiatives, and navigating complex business challenges. This is an exciting opportunity to partner with senior client stakeholders, lead cross-functional efforts, and help shape long-term client strategies that support retention, growth, and satisfaction.
Location - Hybrid out of any MetLife office.
Key Responsibilities - Lead the overall client experience and strategic relationship management for a portfolio of Jumbo-sized PPS clients, serving as the primary point of contact for service delivery, issue resolution, and business initiatives.
- Manage complex client projects, audits, strategic planning activities, and executive-level presentations while coordinating efforts across internal and external stakeholders.
- Develop and recommend plan design alternatives, process improvements, and customized solutions that address client objectives and support business growth.
- Partner with internal MetLife teams to resolve complex operational and service issues, oversee contract and broker agreement activities, and ensure data accuracy and compliance within MetLife systems.
- Mentor and provide guidance to team members while maintaining expertise in MetLife products, industry trends, competitive offerings, and best practices.
Required Qualifications - High School diploma and 10+ years of experience in client services, account management, employee benefits, insurance, or a related field.
- Expert knowledge of group insurance products, services, and systems, with the ability to support large and highly complex client organizations.
- Advanced organizational and project management skills with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously.
- Strong communication, presentation, and relationship management skills, including experience influencing internal and external stakeholders.
- Proven ability to solve complex problems, deliver exceptional customer service, and leverage AI-enabled tools to improve efficiency, insights, and client outcomes in a fast-paced environment.
Preferred Qualifications - Bachelor's degree.
- Experience in client services, account management, employee benefits, insurance, or a related field, preferably supporting PEO relationships.
- Advanced analytical and problem-solving skills with the ability to identify risks, trends, and strategic solutions.
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Adobe, and MS Project.
- Demonstrated leadership capabilities, including mentoring, training, and developing team members while fostering collaboration and operational excellence.
The expected salary range for this position is $100,000 - $120,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please
click here . 
