- Requirement: 15-20 Percent Travel
- Pay Range: 150,000- 165,000
*Internal Employee Referral Bonus Available
Job SummaryThe Senior Client Partner, Strategic Accounts is a strategic leader and trusted advisor responsible for managing a portfolio of complex, high-value clients. This role delivers a proactive, high-touch service experience while driving measurable business outcomes through collaboration, accountability, and client-focused innovation.
You will operate at the intersection of relationship management and operational excellence-aligning stakeholders, navigating complexity, and ensuring consistent delivery of exceptional results.
Key Responsibilities:Client Leadership & Relationship Management- Serve as the primary point of contact for senior client stakeholders, building long-term, trusted partnerships
- Act as a strategic advisor by understanding client goals, identifying risks, and recommending proactive solutions
- Balance diverse stakeholder needs across client organizations and internal teams
- Ensure clear, consistent communication to drive alignment and strengthen relationships
Service Delivery & Operational Excellence- Oversee end-to-end service delivery across multi-site environments, ensuring alignment with SLAs and contracts
- Drive accountability across cross-functional teams to resolve issues efficiently
- Monitor performance, client satisfaction, and financial results; take action to optimize outcomes
- Partner with local operators to support execution of client strategies
Cross-Functional Collaboration- Align teams across Sales, Operations, Finance, and Support to deliver integrated solutions
- Foster collaboration across multiple business sectors within Compass
- Promote a culture of shared ownership, accountability, and continuous improvement
Growth & Innovation- Identify opportunities for organic growth, cross-selling, and service enhancements
- Leverage data, insights, and market trends to inform strategic recommendations
- Champion innovation that improves client experience and operational efficiency
- Embrace a test-and-learn mindset to continuously refine approaches
Business Planning & Insights- Lead strategic business reviews, aligning performance with client objectives
- Maintain deep knowledge of client structures, needs, and growth opportunities
- Translate client and market feedback into actionable business improvements
Qualifications:- Bachelor's degree in Business or related field (advanced degree preferred)
- 5-7+ years managing complex, multi-site or strategic client relationships
- Proven ability to influence without authority and lead cross-functional teams
- Strong financial, operational, and business acumen
- Excellent communication skills, including executive-level presentations
- Demonstrated ability to manage competing priorities in a fast-paced environment
Associates at Canteen are offered many fantastic benefits.Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
Req ID:1530660
Canteen
