The Senior Client Onboarding Manager will be responsible for driving smooth client implementations that exceed our clients' expectations. We are looking for a natural leader who is smart, innovative, and detail oriented. This individual will play a key role in guiding new clients through the onboarding process to ensure the successful integration of Progyny's products and services. The ideal candidate will have experience navigating complex benefits programs and managing client relationships for large and strategic accounts.
(This is not a software implementations role)
What you'll do...The Senior Client Onboarding Manager will serve as both a player and a coach, leading by example while managing a portfolio of new client implementations and strategic projects.
This role is responsible for:- Overseeing projects from initiation through completion, ensuring seamless coordination across the onboarding team and cross-functional partners
- Managing both on-cycle and off-cycle implementations, ensuring timelines, deliverables, and client expectations are consistently met
- Driving client implementations that exceed client expectations with minimal guidance and oversight from their direct manager
- Identifying gaps and optimizing work processes that help the team overcome gaps to support client implementations in accordance with: Business requirements, Partnership requirements, Client requirements
- Communicating organizational processes both internally and externally (within the team, across departments, with external parties)
- Managing integrations with client-specific partners (carriers and vendors) that support a collaborative partnership and positive client and member experience during implementation and following the benefit go live
- Including successful claims processing integration
- Maintaining accurate, real-time reporting on all current implementation activities including communicating risks and abrasions to their direct manager
- Partnering with a team of Associate Onboarding Manager (s) and/or Onboarding Manager(s) within the department.
The Senior Onboarding Manager is responsible for:
- Training, coaching and mentoring team members on the implementation process and best practice adoption
- Organizing team effort, identifying, and communicating team priorities, and motivating team members to achieve team goals
About you...- Minimum six years' experience in a similar role with proven track record of success
- Experience working in a healthcare / benefit environment preferred
- Bachelor's degree required
- Master's degree, PMP Certification, or similar certifications is a plus
- Experience supporting Taft-Hartley Fund, and/or public sector clients is a plus
- Demonstrated implementation management skills including leadership, communication, customer management, project management
Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.
Our perks: - Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents' Employee Affiliation Group
- Menopause and midlife care
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Learning and development programs to help you grow professionally and a mentorship program
- Company social events to include annual volunteer day and donation matching
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
In compliance with New York City's Wage Transparency Law, the hourly salary [wage] range for NYC-based applicants is:
$90,000 - 110,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.
