Qualifications

• 7-10 years of health insurance experience in client management or as an account executive, ideally in both domestic and international private medical insurance settings.
• Ability to obtain and maintain an insurance license within six months of hire.
• Strong knowledge of underwriting practices and compliance regulations (HIPAA, ERISA).
• Excellent executive presence with proven presentation skills for managing multiple clients and priorities.
• Effective communication skills with a strong focus on client service and problem-solving.
• Self-motivated and accountable, producing high-quality work independently under pressure.
• Highly organized and capable of handling sensitive information securely.
• Proficient in Microsoft Office Suite and comfortable with digital tools.

Responsibilities

• Provide exceptional client services for designated accounts.
• Support the design of new products and services to enhance client satisfaction and retention.
• Lead renewal processes, including preparing submissions and benefit comparisons for clients.
• Deliver strategic direction to clients that aligns with their objectives.
• Act as the primary liaison for resolving service issues across billing, claims, and eligibility.
• Promote the company's service standards to ensure high customer retention rates.
• Build and maintain strong relationships with clients and brokers through regular meetings.

Benefits

• Competitive healthcare plans and telemedicine options.
• Paid parental leave and 24/7 employee assistance services.
• Free international healthcare coverage for employees.
• Remote and hybrid work options available.
• Generous PTO accumulation with a carry-over option.
• Tuition reimbursement and career development opportunities.
• 401(k) plan with a large company match.
• Additional perks like pet insurance and legal covers.