Job DescriptionEssential Job Functions - Serve as the dedicated executive point of contact for assigned Tier 1 clients with large footing in warehouses, cross-docks and consolidation centers, owning overall relationship health, performance outcomes, and strategic alignment.
- Lead the design and delivery of customized supply chain solutions spanning warehousing, transportation, labor strategies, reporting, and facility/network considerations
- Develop and execute annual and multi-year account strategies focused on value creation, continuous improvement, and customer growth objectives
- Facilitate Monthly and Quarterly Business Reviews, leveraging advanced analytics and performance insights to drive decision-making and improvement initiatives
- Partner closely with Account Operations, Warehouse leaders and functional leadership in Managed Transportation, Brokerage and Intermodal BU's to ensure execution aligns with highly tailored customer requirements and SLAs
- Collaborate with Sales, Pricing, and Finance teams on cross-functional pricing decisions, solution design, and commercial strategy
- Own escalation management for complex operational, financial, or service issues, ensuring rapid response and clear customer communication
- Engage regularly with the assigned Sales partner and Executive Sponsor to ensure alignment, advocacy, and executive-level support
- Develop strong relationships with Client's leadership levels
- Develop understanding of Client needs including future business changes, demand/supply cycles, and areas for growth
- Remediate Client level escalated credit disputes
- Duties, responsibilities and activities may be assigned or changed from time to time.
Minimum Qualifications - Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field required; advanced degree preferred
- 8+ years of progressive experience in logistics, supply chain, or 3PL environments with multi-site or enterprise-level scope
- Demonstrated experience managing large, complex, multi-service customer accounts with significant revenue responsibility
- Proven ability to develop and execute multi-year strategic plans that drive growth, profitability, and operational performance
- Strong financial acumen, including experience with pricing strategy, cost optimization, and commercial decision support
- Experience leading cross-functional initiatives across operations, engineering, commercial, and finance organizations without direct authority
- Advanced analytical skills with the ability to translate data into executive-level insights and recommendations
- Demonstrated success influencing senior stakeholders and building relationships at executive levels internally and externally
- Strong knowledge of warehousing, fulfillment, transportation, and network design principles within a 3PL or distribution environment
- Excellent communication, negotiation, and presentation skills, including leading executive business reviews and strategic discussions
- Proven ability to manage multiple complex priorities in a fast-paced, evolving environment with a high degree of autonomy
- Proficiency in Microsoft Office tools and data analysis platforms; experience with TMS/WMS systems preferred
- Willingness to travel based on customer and business needs
Salary: $100,000 - $135,000/year base salary + Bonus and Equity Eligibility
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. Benefits We offer a comprehensive benefits plan including:
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
