• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.

• Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. Leads project teams. .

• Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule.

• Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule.

• Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met.

• Maintains project documentation; ensures project documents are complete, current, and appropriately stored.

• Prepare and distribute project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks.

• Ensure various integration elements of assigned projects are properly coordinated including: project plan development, project plan execution, and overall change control; Develop highly technical, detailed project plan including all work required to successfully complete both internal and client facing projects.

• Act as the primary liaison and manage expectations of key sponsors and client executive staff related to timing, functionality and business objectives needed to support a successful go live.

• Assume responsibility, manages conflict within the group and provides final approval for entire project on behalf of all stakeholders; Troubleshoot project issues and escalate them to upper management if necessary.

• Leads lesson learned exercises and participates in root cause analysis discussions.

• Ensure that project information is communicated in a timely manner through communication planning, information distribution, performance reporting and administrative closure.

• Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractor and other 3rd party providers ensuring the quality standards for the project are met.

• Facilitate project meetings including project kick off and specification meetings.

• Work in a consultative role with senior client management including CEO and project teams to ensure business requirements are met.

• Travel to client locations to meet and discuss specifications, business objectives, and project options; facilitate meeting with key client personnel including IT for network connectivity and file mapping.

• Serve as mentor for other Operational Services staff related to project management methodologies and best practices.

• Maintain interaction with credit unions, MasterCard, VISA and other processors, software vendors and ATM networks for the purpose of coordinating products/projects.

• Maintain thorough understanding of payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks.

• Perform other duties as assigned

Qualifications:

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions