Full Job Description
This position will be responsible for the resolution of moderate to high complexity and moderate to high exposure ocean marine bodily injury and property damage claims which can be subject to disputes that must be resolved in mediation or litigation. The primary purpose of this job is to handle claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all internal and external stakeholders. The position will have increased responsibility for decision making within their authority and work with minimal oversight and will provide training and be a technical referral point for other team members.
Job Responsibilities
Typically handles moderate to complex exposure ocean marine bodily injury and property damage claims including, but not limited to, Commercial General Liability, Protection & Indemnity, Marina Operator’s Protection & Indemnity, and Marine Excess (Bumbershoot) Liability, as well as Hull, Piers, Wharves & Docks, and Ocean Cargo. Additionally, lends support to Commercial Auto products as needed.
Serves as primary contact person and/or claims designee for selected accounts.
Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
Directs and monitors assignments to experts and outside counsel, ensures effective vendor and litigation management on moderate to high complexity claims including demonstrable savings
Analyzes coverage and communicates coverage positions. Prepares coverage position letters
Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.
Conducts, coordinates, and directs investigation into loss facts and extent of damages
Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure
Sets reserves within authority or makes claim recommendations concerning reserve changes to manager
Negotiates and settles claims either directly or indirectly
Prepares reports by collecting and summarizing information
Present at roundtables to senior claims leaders and underwriters on higher exposure cases
Participates in special projects or assists other team members as requested
Travel to mediations, trials, and conferences as required
Coordinates loss information for business stakeholders and presents information during meetings with underwriters and/or insureds when applicable
Delivers technical training and/or provides mentorship to colleagues
Education
Bachelor’s degree or equivalent work experience
JD , advanced degree, or focused technical degree a plus
Certification
Must have or be eligible to receive claims adjuster license in all states.
Successful achievement of industry designations (INS, IEA, AIC, ARM, SCLA, CPCU, AMIM) or
Participation in industry training opportunities (CLM Claim College, Munich Re Training, FDCC, etc.)
Work Experience
Minimum of 5+ years of ocean marine, general liability or equivalent combination of education and experience in insurance, with applied knowledge of bodily injury claims
Successful completion of 5 years as a Claims Examiner
Commercial auto experience a plus
Skill Sets
Excellent written and oral communication skills
Strong analytical and problem solving skills
Strong organization and time management skills
Experience in negotiation, mediations, arbitrations and monitoring trials on higher value complex claims
Ability to influence claims stakeholders and to effectively direct claims strategy
Strong vendor management skills are required including the ability to provide direction and guidance to defense attorneys, independent adjusters, building consultants, forensic accountants and other experts while controlling expenses.
Ability to assist with technical training to team claim handlers as required
Well-developed and advanced expertise and knowledge in most technically complex claims topics
Policy language skills enabling accurate and consistent policy wording interpretation
Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement.
Ability to deliver outstanding customer service
Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
Ability to work in a team environment
Strong desire for continuous improvement
#LI-AB
#LI-Hybrid
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Pay information:
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average salary range for the Senior Compliance Examiner is $78,000 - $107,250 with 15% incentive.