Job DescriptionWhat is the opportunity? As a Senior Claims Business Initiatives and Enablement Specialist, you will be responsible to lead various projects, business initiatives, system enhancements and day to day business support activities. This role requires sound technical knowledge of the claim systems, strong understanding of claims adjudication processes and procedures, and the ability to manage competing priorities across multiple initiatives at once.
You will be a key technical resource and trusted advisor to Claims Operations leadership, responsible for both driving transformational change and ensuring the stability and efficiency of day-to-day claims operations.
What will you do? - Lead process, system, and business support to all types of change initiatives driven by or impacting the Insurance organization including technology projects, new product launches, audits, system enhancements, consulting engagements and business as usual initiatives
- Act as the primary contact to provide and/or seek out all required subject matter expertise related to Insurance
- Represent the business during preliminary assessment activities and initial requirements gathering for projects
- Conduct other duties related to supporting the business, including hypothetical inquiries, troubleshooting, maintenance and upgrades of source systems, letter content, system support and queries
- Create SOP's, job aids, training support material as required for various initiatives, projects, and business processes and own successful implementation and adoption of change
- Participate in the development and delivery of process and procedure documentation; collaborate with training teams to plan and execute training as required
- Act as an advocate for change, communicating the benefits and necessity of change initiatives to colleagues and stakeholders, developing and executing change plans
- Mentors and supports the development of other Claims Business Initiatives and Enablement Specialists
What will you need to succeed? Must have:
- Minimum 3 to 5 years of Insurance industry experience; including claims and/or disability experience with a strong understanding of Life & Health claims and policy contract knowledge
- Post secondary college or university
- Proficient in Microsoft Office and Claims related applications - Word, Excel, PowerPoint, SharePoint, FINEOS, and other RBC Insurance legacy systems
- Analytical mindset with strong attention to detail and a proven ability to lead change initiatives
- Project and/or process improvement experience
- Change management skills
- Ability to manage multiple priorities and work effectively under competing deadlines
Nice to have:- Experience with Agile methodology
- Experience with JIRA and Confluence
- Experience leading cross-functional teams or initiatives
What's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- RBCI software tools to boost your productivity.
Job SkillsCommercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Long Term Planning, Professional Presentation, Results-Oriented
Additional Job DetailsAddress:MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:Mississauga
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:INSURANCE
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-08-21
Application Deadline:2026-09-11
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay RangeThe expected pay range for this position is:
$67,000.00 - $110,000.00
The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.
