Enbridge Inc

Senior Claims Analyst

Enbridge Inc • $72K — $97K *
St Catharines, ON L2M 0A2In-Person
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3-5 years in claims management, insurance, risk management, or related field
  • Completion or progress towards CIP or CRM credential
  • Experience in claims investigation and settlement recommendations
  • Strong analytical skills for interpreting technical and operational data
  • Excellent communication skills for drafting claim correspondence
  • Able to handle challenging customer situations with empathy
  • Strong organizational skills for managing high workload independently
  • Proficiency in business systems like Microsoft Office and claims tracking tools

Responsibilities

  • Manage all stages of general liability claims from intake to settlement
  • Review evidence and data to determine claim outcomes
  • Collaborate with multiple stakeholders to address claim inquiries
  • Coordinate settlements, release sign offs, and payments
  • Draft professional correspondence to claimants
  • Monitor trends and maintain claims documentation
  • Contribute to claims modernization activities
  • Assist with customer complaints case handling during peak periods

Benefits

  • Flexible benefits program for health, dental, insurance, and disability
  • Paid maternity and parental leave benefits
  • Valuable retirement savings plans with company stock options
  • Paid time off, including vacation, sick, and personal days
  • Employee and Family Assistance Program
  • Wellness Program for physical and mental health
  • Hybrid work model with options for remote work and flexible hours
Full Job Description
Posting End Date:
September 03, 2026

Employee Type:
Regular-Full time

Union/Non:
This is a non-union position

In this role, you will investigate, evaluate, and resolve general liability claims arising from Enbridge operations. Working closely with Operations, Legal, Customer Care, contractors, and customers you will balance customer experience, business risk, and regulatory considerations while ensuring consistent and fair claim outcomes.

What You Will Do:
  • Handle all stages of general liability company or contractor claims management, right from intake through to settlement and payment.
  • Review operational records, technical data, photographs, field reports, witness statements, and other evidence to determine cause of loss and appropriate claim outcomes.
  • Collaborate with a wide variety of stakeholders like Operations, Legal, Risk, Insurance, contractors, and customer contact teams to handle the claim inquiries
  • Agree on settlements, coordinate release sign offs, and payments. Support monthly budget reconciliation.
  • Draft clear and professional correspondence to claimants, including settlement offers, denials, and/or dispute responses.
  • Monitor claim trends, maintain accurate claims documentation, and find opportunities to reduce business risk and prevent future claim incidents.
  • Contribute to claims function modernization activities using website, systems, and standards.
  • Support the Office of Ombuds with complaints case handling, during peak periods as required.

Who You Are:
  • Minimum 3 to 5 years of progressively responsible experience in claims management, insurance, risk management, or a related field.
  • Completion of, or active pursuit of, a recognized insurance or risk management credential such as CIP or CRM.
  • Proven experience investigating and adjudicating claims, including evidence review, liability analysis, and settlement recommendations.
  • Strong analytical and problem-solving abilities with the capability to interpret technical records, operational data, and supporting documentation.
  • Excellent written and verbal communication skills, with the ability to prepare clear, defensible claim decisions and communicate effectively with diverse collaborators.
  • Demonstrated ability to manage challenging customer situations with professionalism, empathy, and sound judgment.
  • Strong organizational skills with the capacity to prioritize competing demands and handle a high volume of work independently.
  • Proficiency with business systems and applications such as SharePoint, Co-Pilot, SAP, Maximo, Microsoft Office, and claims tracking tools.

Preferred:
  • Experience in the utilities, energy, pipeline, insurance, or risk management sectors.
  • Knowledge of natural gas utility operations, construction activities, and related field practices.
  • Experience managing complex liability matters involving contractors, insurance subrogation, or litigation support.
  • Experience with customer handling or customer service roles.

Working Conditions:
  • Primarily office-based role with regular collaboration across multiple business functions.
  • Responsible for handling a large number of claims while adhering to established service standards and deadlines.
  • Frequent exposure to customer situations that have been advanced, requiring professionalism, neutrality, and strong conflict-resolution skills.
  • Handles sensitive and high-visibility matters that require discretion, sound judgment, and timely decision-making.
  • Works independently with significant accountability for claim outcomes, including authority to approve and resolve claims within established limits.

Salary:
  • Ranges from $72,360 - $97,500 CAD for Ontario locations based upon candidate's experience, skills, and internal equity.
  • Applicable compensation policies and guidelines apply to internal candidates.

Benefits:
  • A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability
  • A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event
  • Valuable retirement savings plans, including a savings plan with company stock as an investment option
  • Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays
  • An Employee and Family Assistance Program
  • A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being
  • Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, and have flexible start and end times. Role requirements determine your eligibility for each option. #LI-Hybrid


About Enbridge Inc

Enbridge Inc Careers

Join the dynamic team at Enbridge Inc, a leader in energy delivery, and be part of a company that values innovation, leadership, and diversity. At Enbridge Inc, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a future-focused industry leader.

Work You’ll Do

At Enbridge Inc, every position plays a crucial role in our mission to safely and reliably deliver the energy people need and want. Here, your career will flourish as you work alongside over 11,000 professionals, each committed to making a positive impact through their skills and dedication.

Explore Our Job Opportunities

Whether you're seeking an entry-level position or a more senior role, Enbridge Inc offers a range of employment opportunities across various disciplines. Our team is constantly growing, and we are always on the lookout for passionate, creative, and solution-driven team players.

Internship Programs

Kickstart your career with Enbridge Inc’s internship programs. Gain invaluable industry experience, develop your professional skills, and network with experts. Our internships provide a solid foundation for building a successful career in the energy sector.

Professional Growth and Development

Enbridge Inc is committed to the professional development of its employees. With comprehensive training programs, including leadership development and diversity training, we ensure that our team is equipped for success in a rapidly evolving industry.

Benefits and Culture

Choosing a career at Enbridge Inc means more than just employment. It means being part of a culture that promotes health, well-being, and balance. Enjoy competitive benefits, a supportive network, and opportunities to engage in meaningful work that contributes to a sustainable future.

Innovation and Leadership

Drive innovation and lead industry transformation with Enbridge Inc. Our collaborative environment encourages new ideas and solutions that enhance efficiency and effectiveness. Be at the forefront of the energy sector with a company that embraces change and values leadership.

Join Our Team

Ready to advance your career at Enbridge Inc? Explore the positions available that match your skills and interests. We are hiring individuals who are curious, enthusiastic, and ready to make a difference.

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Apply Now

Your future at Enbridge Inc starts here. Submit your resume, prepare for your interview, and join a team that’s dedicated to excellence and innovation in the energy sector. Discover how your career can thrive at Enbridge Inc, where every job is a step towards a sustainable future.

SEARCH ENBRIDGE INC JOBS

Join Enbridge Inc and be part of a company that is not just about filling positions but about fostering a community of innovation and leadership. See what exciting and rewarding opportunities await you in our diverse and growing team.
Learn more about Enbridge Inc
Size
10,900 employees
Market Cap
$78.9 billion
Industry
Energy & Utilities
Founded
1949
5 Year Trend
+6.4%
NASDAQ
ENB
* Ladders Estimates

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