Navy Federal Credit Union

Senior Change Management Specialist

Navy Federal Credit Union$88K — $105K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in change management or a related field.
  • Strong understanding of business processes and areas of specialization.
  • Proven strategic communication skills.
  • Experience managing executive stakeholders and their needs.
  • Expertise in change risk mitigation strategies.
  • Demonstrated ability to coach and mentor team members.
  • Track record of cross-functional collaboration success.
  • Deep knowledge of change management frameworks like ADKAR and Kotter.
  • Strong leadership and influence capabilities.
  • Experience in driving change initiatives in large organizations.
  • Proficiency in using AI-enabled change management tools.
  • Bachelor's Degree in a relevant field or equivalent experience.

Responsibilities

  • Lead the development and execution of change management strategies and plans.
  • Collaborate with communications teams to ensure alignment of executive messaging with change initiatives.
  • Assess organizational readiness for change and monitor adoption of new processes.
  • Mentor and guide junior team members in change management practices.
  • Facilitate retrospectives to capture lessons learned from change initiatives.
  • Work alongside HR, Communications, and PMO teams to ensure integrated support for change efforts.
  • Drive alignment across multiple business units for cohesive change strategy implementation.
  • Deliver training sessions based on Prosci methodology to enhance skills of project teams and stakeholders.

Benefits

  • Engagement in transformative organizational projects.
  • Opportunity to work with senior leadership and various departments.
  • Access to professional development and mentoring opportunities.
  • Flexible 8:00AM - 4:30PM work schedule from Monday to Friday.
  • Work location options in multiple Virginia and Florida sites.
Full Job Description
Job Description

Facilitate organizational transformation by effectively planning, implementing, and sustaining change initiatives that align with business objectives. Evaluate the impacts of change, develop comprehensive communication and training strategies, and engage with stakeholders across all levels. Ensure seamless transitions and foster the successful adoption of new processes, systems, or structures. Lead change management efforts for complex projects and strategic initiatives, applying advanced frameworks and influencing stakeholder alignment.

Responsibilities

  • Lead development of change strategies and plans.
  • Collaborate with enterprise communications partners to align executive messaging with change strategies or key messaging.
  • Conduct change readiness and adoption assessments.
  • Mentor junior team members.
  • Lead change retrospectives and lessons learned sessions.
  • Collaborate with HR, Communications, and PMO teams.
  • Drive alignment across multi business units and ensure change strategies support enterprise priorities and stakeholder readiness
  • Deliver change management presentations and Prosci-based training to internal stakeholders to support skill building for project teams, leaders, and front-line employees.
  • May perform other duties as assigned


Qualifications

  • 5+ years of experience in change management or related field.
  • Complete knowledge and understanding of business area/specialization.
  • Strategic communication.
  • Executive stakeholder management.
  • Change risk mitigation.
  • Coaching and mentoring.
  • Cross-functional collaboration.
  • Advanced knowledge of change frameworks (e.g., ADKAR, Kotter).
  • Strong leadership and influence skills.
  • Experience managing change in large-scale initiatives.
  • Advanced stakeholder influence techniques.
  • Experience with AI-enabled change tools.
  • Bachelor's Degree in Business, Communications, Organizational Development, or related field, or equivalent combination of education and experience.


Desired Qualifications
  • Master's Degree or MBA.
  • Prosci or equivalent certification.


Additional Information

Hours:
  • Monday - Friday, 8:00AM - 4:30PM


Location:
  • 820 Follin Lane, Vienna, VA 22180
  • 5510 Heritage Oaks Drive, Pensacola, FL 32526
  • 141 Security Drive, Winchester, VA 22602

About Navy Federal Credit Union

Navy Federal Credit Union is a credit union that serves members of the military and their families. The credit union offers a range of financial products and services, including checking and savings accounts, loans, and credit cards. Navy Federal Credit Union was founded in 1933 and is headquartered in Vienna, Virginia. The credit union has more than 9 million members and operates more than 300 branches across the United States and around the world.
Learn more about Navy Federal Credit Union
Size
18,000 employees
Industry
Founded
1933

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