Texas Capital Bank

Senior Change Management Lead

Texas Capital Bank • $100K — $130K *
Dallas, TX 75217In-Person
Finance & Insurance
5 - 7 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Organizational Psychology, Human Resources, or related field
  • 7-10 years of experience in enterprise change management, focused on sales transformation or technology adoption in banking or financial services
  • Experience driving adoption of complex business systems across distributed teams
  • Deep familiarity with banking operations, customer engagement strategies, and regulatory factors
  • Expertise in crafting change management strategies that ensure sustainable adoption of new processes and tools
  • Advanced skills in strategic communication for various audience levels
  • Strong analytical skills for measuring change adoption metrics and program success

Responsibilities

  • Develop and execute change management strategies aligned with sales transformation initiatives
  • Lead impact assessments to identify risks and create stakeholder strategies
  • Design change management plans covering communication, training, and leadership development
  • Act as the liaison between operations and leadership, translating feedback into change initiatives
  • Create and deliver strategic communication campaigns detailing change benefits and timelines
  • Lead workshops and training programs to enhance change leadership capability
  • Mentor senior leaders to navigate organizational transitions effectively

Benefits

  • Comprehensive training and development programs
  • Opportunities for career advancement within the organization
  • Collaborative work environment with cross-functional teams
  • Access to a centralized repository of change management resources
  • Flexible work arrangements supporting work-life balance
Full Job Description
Key Responsibilities
  • Develop and execute enterprise-level change management strategies aligned with organizational goals, ensuring adoption of sales transformation initiatives, CRM platforms, and business process improvements
  • Lead impact assessments and change readiness evaluations to identify risks, opportunities, and dependencies; create mitigation plans and stakeholder strategies
  • Design comprehensive change management plans encompassing communication, training, coaching, change leadership development, and resistance management across all organizational levels
  • Serve as the primary liaison between frontline operations and senior leadership, gathering field feedback, synthesizing insights, and translating business needs into actionable change initiatives
  • Develop and deliver strategic communication campaigns that clearly articulate change rationale, benefits, and implementation timelines to diverse stakeholder groups
  • Lead workshops, training programs, and executive coaching sessions to build change leadership capability among managers and functional leaders
  • Mentor and coach senior leaders and managers through organizational transitions, providing tools, frameworks, and guidance to effectively lead their teams through change
  • Partner with cross-functional teams (Sales Operations, Marketing, Product, Technology, HR) to ensure change management activities are integrated into project timelines and aligned with strategic milestones
  • Monitor change adoption metrics and program effectiveness; identify gaps and implement course corrections to optimize outcomes
  • Identify emerging risks and resistance patterns; develop proactive mitigation strategies and influence stakeholder buy-in at all organizational levels
  • Stay current with industry best practices, emerging change management methodologies, and technology trends to continuously enhance the organization's change capability
  • Build and maintain a centralized change management resource repository including templates, playbooks, training materials, and lessons learned documentation
Required Qualifications
  • Bachelor's degree in Business Administration, Organizational Psychology, Human Resources, or related field
  • 7-10 years of demonstrated experience in enterprise change management, with significant focus on sales transformation, organizational restructuring, or technology adoption within banking or financial services
  • Proven experience driving successful adoption of complex business systems and processes across large, geographically distributed teams
  • Deep familiarity with banking industry operations, sales processes, customer engagement strategies, and regulatory considerations
  • Demonstrated expertise in developing and executing change management strategies that result in sustainable adoption of new processes, tools, and organizational structures
  • Advanced proficiency in creating strategic communications and change narratives tailored to executive, management, and frontline audiences
  • Expert-level knowledge of change management methodologies and frameworks; experience facilitating organizational transitions in complex, matrix environments
  • Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio, Teams) and experience with change management software platforms
  • Strong data analytics capabilities; ability to measure, report on, and interpret change adoption metrics and program effectiveness
  • Proven track record of coaching, developing, and mentoring leaders to drive change within their organizations
  • Demonstrated ability to influence and build consensus across senior leadership and cross-functional teams without direct authority
  • Strong problem-solving and strategic thinking skills; ability to address complex organizational challenges and develop innovative solutions
Key Competencies
  • Strategic Change Leadership
  • Stakeholder Management & Influence
  • Organizational Psychology & Change Adoption
  • Communication & Executive Presence
  • Cross-Functional Collaboration
  • Project & Program Management
  • Data-Driven Decision Making
  • Coaching & Leadership Development
  • CRM & Technology Adoption
  • Sales Process & Revenue Enablement
  • Resilience & Adaptability
  • Business Acumen & Industry Knowledge
Preferred Qualifications
  • Degree in Business Administration, Organizational Development, or related field
  • Salesforce CRM implementation or adoption experience
  • Experience with change management tools and platforms (e.g., Prosci, AIM, change tracking software)
  • Background in sales operations or sales enablement
  • Certification in change management (e.g., Prosci ADKAR, ICF coaching certification)
  • Experience working with distributed or remote teams across multiple time zones and geographies
  • Knowledge of data analytics tools (Power BI, Tableau) for change adoption reporting
Success Metrics
  • Successful adoption rates of transformation initiatives (measured 90+ days post-implementation)
  • Reduction in change-related resistance and employee attrition during transition periods
  • Timely completion of change management plans aligned with project milestones
  • Stakeholder satisfaction scores on change communication and support effectiveness
  • Development of change leadership capability among mentored leaders (360-degree feedback improvements)
  • Contribution to revenue growth and operational efficiency targets through successful change execution
  • Continuous improvement in organizational change readiness and change management maturity scores


The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

About Texas Capital Bank

Texas Capital Bank is a commercial bank that provides a range of financial services to businesses and individuals. The bank was founded in 1998 and is headquartered in Dallas, Texas. Texas Capital Bank has over 1,500 employees and operates branches in several states, including Texas, California, and New York. The bank offers a variety of services, including commercial lending, treasury management, and wealth management.
Learn more about Texas Capital Bank
Size
1,500 employees
Industry
Finance & Insurance
Founded
1998
* Ladders Estimates

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