JOB DESCRIPTION SUMMARYThe Senior Casualty Claims Consultant provides claim strategy, consulting, and advocacy services to external and internal stakeholders. The Consultant will be responsible for maintaining relationships with internal & external stakeholders while providing high level, strategic claim consulting. They also help support growth, innovation, and ensure execution of the claim consulting services.
JOB DESCRIPTION• Master Insurance Program Insurance Experience with a specialty in Real Estate
• Advocate for prompt, optimal recovery on claims including payments
• Manage workflow from initial intake to resolution of claim matters
• Gather, organize, summarize, index and maintain documents from various sources.
• Participate and drive mediations with all stakeholders
• Ensure quality and consistency in executing high level claim services
• Appropriate utilization of all systems as required
• Work with other business segments for coordination of claims as necessary.
• Work with others as necessary to continually improve quality and innovation
• Elevate complex cases or special requests as necessary
• Evaluate data to assess claim programs and identity solutions to improve quality and performance
• Promote collaboration and teamwork to produce comprehensive solutions
• Ability to prepare comprehensive coverage analysis
• Participate in strategic large client team meetings as required
• Maintain direct relationships with key client including (Risk, Legal, Ownership, and Property Management)
• Be a visible sign of professionalism and direction for the practice
• Review of release agreements for third party claims
• Respond to due diligence request for disclosure of claims/litigated matters
• Contribute to claim reporting analytics
• Origami data entry and utilization
• Cross line claims assistance with other lines i.e. General Liability, Environmental, Professional Lines, & Construction.
Qualifications/Requirements:
• 4-year college degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.
• Minimum of 7 years' experience as a Casualty Claims adjuster/advocate with some prior experience working at an insurance carrier or third-party administrator preferred within the Real Estate Speciality.
• Knowledge of Claim Handling & Claim processes and procedures
• Knowledge of laws, legal codes, procedures and processes involving insurance
• Analyze data and provide concise conclusions; communicate orally and in writing, and display versatility in working with different personalities
• Effectively communicate with senior management; evaluate information against a set of standards to verify correctness, handle complaints, arbitrate disputes, and negotiate alternative solutions
• Computer skills relevant to Microsoft Office, Outlook, and web-based applications
• Interpersonal relationship skills with internal and external executives
• Project management skills
• Understand company products, services, global network, and industry practices
• Understand the process and value of basic data analytics and benchmarking
• Travel may be required
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Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
