Aviva

Senior Casualty Claims Specialist - Global Corporate and Specialty (GCS)

Aviva$83K — $103K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years claims experience
  • 5+ years in Commercial Claims with Casualty knowledge
  • Familiarity with US claims and E&O liability beneficial
  • CIP or FCIP designation preferred
  • University degree or equivalent technical experience
  • Experience in client interactions
  • Technical competence in Commercial insurance

Responsibilities

  • Support GCS Value Proposition through effective communication
  • Deliver exceptional customer service to clients and partners
  • Investigate and settle various types of claims including Auto BI and Commercial General Liability
  • Manage pre-litigation and litigation files, collaborating with defense counsel for resolutions
  • Interpret insurance coverage based on case law and policy understanding
  • Ensure timely and accurate file reserves according to company protocols
  • Identify and report potential claims fraud or irregularities

Benefits

  • Comprehensive rewards package including bonuses and retirement savings
  • Hybrid flexible work model
  • Significant career development opportunities
  • Support for professional education
  • Competitive vacation package, with option to purchase additional days
  • Employee-driven diversity and inclusion programs
  • Corporate wellness initiatives for mental and physical health
Full Job Description
The opportunity

We have an excellent opportunity in our Global Corporate & Specialty (GCS) Claims team. Come join our team!

What you'll do:
  • Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters
  • Provide superior customer service to our clients and partners
  • Investigate, evaluate and settle Auto BI, Commercial General Liability Casualty and possibly some PD liability / E&O/ US claims with claimants or their representatives
  • Ability to handle a varied pending, including files in both pre-litigation and litigation as well as out-of-province claims.
  • On litigation files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and efficient resolution
  • High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required
  • Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings
  • Ensure file reserves are set on a timely and accurate basis, in accordance with company protocols
  • Maintain control over expenses through pro-active handling techniques
  • Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;
  • Provide instructions to vendors and TPA's to adjust claims and ensure they adhere to company policies and procedures;
  • Expert understanding of the claims experience while understanding the technical strategic direction for the claims file
  • Look for new and incremental ways to improve things every day for the customer
  • Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
  • Maintain the accuracy and integrity of the financial information captured in Aviva systems
  • Develop an appreciation for the insured's business/ business model in order to provide best in class customer service
  • Identify and report on any suspicions of fraud or financial irregularities in line with existing Aviva procedures
  • Identify opportunities to improve the customer journey, the claims handling processes and financial outcomes for our business


What you'll bring:
  • 7 + years previous claims experience;
  • 5 + years of Commercial Claims; with a strong knowledge of Casualty/Personal Lines
  • Exposure to US claims/ E&O/ PD liability claims an asset
  • CIP or FCIP Industry designation preferred
  • University Degree or College Diploma or equivalent Casualty technical work experience
  • Client interaction experience
  • Technical competence in Commercial insurance
  • Excellent verbal and written communication skills
  • Computer proficiency; Excel, Word, PowerPoint, Outlook, ClaimCenter
  • Sound decision making and problem solving skills


What you'll get:
  • The salary band for this position ranges from $83,500 to $103,500. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Hybrid flexible work model.
  • Outstanding career development opportunities.
  • We'll support your professional development education.
  • Competitive vacation package with the option to purchase 5 extra days off per year.
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
  • Corporate wellness programs to support our employees' physical and mental health.


This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

#LI-MP1 #LI-Hybrid

About Aviva

Natural health retailer and resource. Aviva promotes a holistic approach to your health and well-being through proper nutrition and a healthy, natural lifestyle. Aviva operates a retail store in Winnipeg, MB Canada and serves customers across Canada and around the world through www.avivahealth.com. Everything for healthy living.

Aviva Careers

Joining Aviva presents a prime opportunity to be part of a team that values leadership, innovation, and diversity in the workplace. Aviva, a leading insurance and financial services company, offers a variety of job opportunities that cater to a range of skills and professional interests, making it an ideal place for career growth and development.

Explore Job Opportunities

Aviva is actively hiring and continuously seeks passionate, creative, and solution-driven team players. Search open positions that match individual skills and interests in areas ranging from finance to technology. Each position at Aviva offers the chance to work with a global team that drives industry-leading solutions.

Experience Professional Growth

Aviva is committed to the professional growth of its employees. The company offers unmatched training, development, and certification support, allowing every team member to reach their full potential. Leadership and diversity training are integral parts of Aviva's commitment to fostering an inclusive environment.

Internship Programs

Start a career at Aviva with an internship that offers real-world experience and networking opportunities. Aviva's internships provide a robust platform for learning and applying practical skills in a dynamic setting, preparing interns for full-time positions within the company.

Benefits and Culture

Aviva is renowned for its employee benefits and positive company culture. The company prioritizes the well-being and satisfaction of its team, offering comprehensive benefits that enhance both personal and professional life. Aviva's culture is built on a foundation of respect for diversity and an ongoing commitment to inclusion.

Innovation and Networking

At Aviva, innovation is at the core of all operations. Employees are encouraged to lead transformation projects and introduce new strategies that drive growth and efficiency. Networking within Aviva provides connections to industry leaders and peers who are equally eager to share insights and collaborate on projects.

Career Advancement

Aviva believes in nurturing talent and providing employees with opportunities for advancement. Whether through promotions, cross-departmental moves, or leadership roles, team members have numerous paths to elevate their careers.

Join the Aviva Team

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Learn more about Aviva
Size
28,596 employees
Industry
NASDAQ

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