The Business Solutions Engineer is responsible for identifying operational challenges and designing, building, implementing, and supporting technology and process solutions that improve business performance. This role partners with business leaders and operational teams to understand requirements, evaluate solution options, develop scalable solutions, and support them throughout their lifecycle.

Solutions may include workflows, applications, data products, integrations, reporting tools, automation, controls, and process improvements. The Business Solutions Engineer works across multiple functions to deliver secure, supportable, and sustainable solutions that improve operational efficiency, data quality, and decision-making.

Job Responsibilities:

Business Analysis & Solution Design

• Partner with business and operational teams to understand processes, identify gaps, and define business requirements.

• Analyze operational challenges and develop solution recommendations.

• Determine whether business needs are best addressed through process improvements, technology solutions, data structures, reporting capabilities, or workflow automation.

• Prioritize initiatives based on business value, risk, complexity, and resource requirements.

• Define success measures and expected outcomes for solutions.

Solution Development & Implementation

• Design, configure, develop, test, deploy, and maintain business solutions.

• Develop prototypes to validate requirements and solution feasibility.

• Convert approved concepts into production-ready solutions.

• Create and maintain technical and functional documentation.

• Manage solutions throughout their lifecycle, including enhancements and issue resolution.

• Ensure solutions meet security, supportability, and governance requirements.

Workflow Automation & Systems Integration

• Develop workflows, forms, routing processes, approvals, and case management solutions.

• Build integrations between systems, applications, and data sources using APIs, connectors, and scripting tools.

• Design data models, validation controls, and information structures that support business operations.

• Establish standards, templates, and reusable components to improve consistency and efficiency.

Adoption & Operational Support

• Support user testing, implementation, training, and change management activities.

• Provide production support and troubleshoot issues.

• Monitor solution performance and recommend enhancements.

• Measure and report operational outcomes and business value.

• Communicate project status, risks, issues, and results to stakeholders.

Supervisory Responsibilities:

This role is an individual contributor role and will work cross functionally with leaders of business units.

Job Requirements:

Education

• Bachelor's degree in Computer Science, Information Systems, Engineering, Data Analytics, Business, Healthcare Administration, or a related field; or equivalent combination of education and experience.

Experience

• Six (6) or more years of experience in business systems, solution development, business process improvement, application development, data management, or a related field.

• Experience designing, developing, implementing, and supporting business applications, workflows, databases, or operational solutions.

• Experience gathering requirements and delivering solutions from concept through production support.

• Experience using workflow, automation, or low-code platforms such as ServiceNow, Microsoft Power Platform, SharePoint, Salesforce, or similar technologies.

• Experience with SQL, relational databases, APIs, integrations, testing, and production support.

Preferred Qualifications

• Experience with business intelligence and reporting tools such as Power BI.

• Experience in healthcare or other regulated environments.

• Experience supporting claims, payment integrity, provider operations, member operations, or clinical functions.

• Relevant technical or platform certifications.

Knowledge, Skills & Abilities

• Business process analysis and requirements gathering.

• Solution design, application development, and workflow automation.

• Data modeling and database concepts.

• Systems integration and API development.

• Problem solving and analytical thinking.

• Project planning and solution implementation.

• Understanding of security, access management, change control, and data governance practices.

• Strong verbal and written communication skills.

• Ability to manage multiple priorities and work independently.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range: $130,332.00 - $195,498.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.