The Senior Business Systems Analyst partners with business and technology teams to design, implement, and optimize enterprise platforms such as Salesforce, ServiceNow, and Digital Experience/Digital Asset Management (DXP/DAM) solutions. This role translates business needs into clear functional requirements, supports platform delivery and integration, and ensures technology solutions drive measurable business and user outcomes.

• Lead end-to-end requirements gathering across business, digital, and operational workflows

• Translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM platforms

• Facilitate stakeholder workshops, interviews, and design sessions to align on solution outcomes

• Partner with architects, developers, and integrators to support platform design and implementation

• Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control

• Support vendor evaluation, RFP development, and SaaS solution selection

• Coordinate and support system, integration, and user acceptance testing

• Identify system or process gaps and recommend improvements that enhance efficiency and user experience

• 7–10+ years of experience as a Business Systems Analyst in enterprise or digital environments

• Hands-on experience supporting Salesforce, ServiceNow, CRM, or DXP/DAM implementations

• Strong expertise in requirements analysis, process modeling, and solution design

• Experience working in SaaS and cloud-based platform ecosystems

• Solid understanding of system integrations, APIs, and relational databases

• Proven ability to collaborate with business leaders, technical teams, and external vendors

• Exceptional communication, facilitation, and stakeholder management skills

• Experience supporting digital transformation initiatives; non-profit experience is an asset