What We DoDefine business processes and system alignment. Translate business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures, project status, etc. Implement system alignment with business processes.
What You’ll Do:
- Technical and implementation focus is on providing standard and customized applications to resolve business needs/issues.
- Identifies business system requirements and related business/application solutions over a complete business process.
- Develops new customizations with design, documentation, testing and training.
- Conducts business process evaluations to gain technical knowledge of business requirements.
- Writes and maintains system documentation
- Required to perform duties outside of normal work hours based on business needs.
- Other duties as assigned
What You’ll Bring:
- BS Degree or equivalent work experience
- 4-7 years of directly related experience in title insurance, escrow or underwriting
- Preferred experience in training and education, content review and curation, or fraud mitigation.
- CBAP (Certified Business Analysis Professional) certification preferred
- Excellent organizational and project management skills.
- Considers the business implications of the application of technology to the current business environment.
- Solid working knowledge of standard features and functions of multiple applications/modules to field, analyze and resolve customer issues/problems.
- Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements.
- Identifies problems, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for multiple applications within multiple functions.
- Strong working knowledge of Data Analysis and/or relational databases.
- Standard Microsoft Office skill set.
- Strong working knowledge of system integrations and supporting technologies.
Pay Range: $85,000.00 - $113,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
