Role

We are looking for a Senior Business Systems Analyst to join our team. This is a Hybrid role based in San Jose, CA or Bellevue, WA (3 days in office), reporting to the Director, CRM & PRM Applications in the IT Business Apps department. In this pivotal role, you will act as a strategic link between business goals and technical execution, leading the design and delivery of scalable Sales Cloud solutions. You will partner deeply with cross-functional teams to translate complex GTM requirements into high-impact systems that drive efficiency and growth.

What you'll do (Role Expectations)

• Serve as a process and systems leader with deep ownership of how GTM strategy is operationalized across tools
• Coordinate and facilitate discussions with key business stakeholders to define business and systems goals, prioritizing requirements, and ensuring clarity of deliverables
• Partner with cross-functional stakeholders to understand business needs, translate them into functional and technical designs, and handle intakes and troubleshooting in a timely manner
• Design and orchestrate agentic workflows, scalable, intelligent solutions that automate sales processes and optimize GTM operations
• Lead and guide offshore and onshore teams through the end-to-end implementation, evolution, and optimization of GTM process and workflows in Salesforce and other GTM tools

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what's needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer-both internal and external-and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We're Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 5+ years of IT experience including the software development life cycle or equivalent experience
• 3+ years of hands-on experience with Salesforce.com Sales Cloud platform
• Experience gathering requirements, designing business processes, and implementing Salesforce solutions for sales and partner management
• Demonstrated ability to drive projects with cross-functional and globally distributed teams
• Strong analytical, data-driven, communication, and organization skills; able to provide occasional after-hours support for critical issues as needed

What Will Make You Stand Out (Preferred Qualifications)

• Experience with GTM Planning, Qualification, Activity Management or similar sellers-related tools, and integrating them with Salesforce platform
• Background in Account and opportunity management, or building scalable lead to opportunity business processes
• Experience delivering AI-enabled workflows using Salesforce capabilities such as Einstein or Agentforce, or other AI tools

#LI-Hybrid #LI-YC2

Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$108,500-$155,000 USD

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.