Senior Business Systems Analyst

Category: Business Analysis (functional and technical)

Main location: United States, North Carolina, Raleigh

Position ID:J0726-2629

Employment Type: Full Time

Position Description:

We CGI is seeking to hire an experienced Healthcare Senior Business Systems Analyst to provide advanced operational support, troubleshoot complex application issues, and drive continuous process improvement, with mandatory experience in healthcare payer operations.

The ideal candidate will bring 10+ years of experience as a Business Systems Analyst, Technical BA, or Application Consultant, backed by strong analytical skills, SQL proficiency for data investigation, and the ability to translate technical root cause findings into clear business recommendations.

Working directly with internal stakeholders and external clients, this role will coordinate resolution efforts, identify recurring operational trends, and develop training materials and best practices to optimize overall system utilization.

This is a Full-Time, On-Site employment opportunity based in Raleigh, NC, Lafayette, LA, Hartford, CT, or St. Louis, MO in a Hybrid Model.

Your future duties and responsibilities:

Provide senior level operational support by analyzing application issues, identifying root causes, improving business processes, and educating internal and external users.
. Analyze operational issues and coordinate resolution efforts.
. Identify recurring trends and recommend process improvements.
. Develop training materials and best practices.
. Deliver functional training sessions to business users.
. Partner with technical teams to improve application support processes.

Required qualifications to be successful in this role:

At least 10+ years as a Business Systems Analyst, Technical Business Analyst, Application Consultant, or Operations Consultant.
. Healthcare Payer experience is mandatory.
. Strong analytical and troubleshooting skills.
. SQL experience preferred for data investigation.
. Excellent communication skills with proven experience working directly with business stakeholders and clients.
. Ability to translate technical findings into business-friendly recommendations.
. Experience supporting enterprise business applications.

Education: Bachelor's degree in computer science or related field.

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CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $71,700.00 $194,000.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Wellbeing programs

Skills:

• Business Analysis
• Data Validation
• Health Care Payers
• QualityTroubleshootTechniques
• SQL
• Systems Analysis
• Technical communication