Salary: $87,234.24 - $114,363.73 Annually
Location : Jacksonville, NC
Job Type: Full-Time
Job Number:
Department: INFORMATION TECHNOLOGY SYSTEM
Opening Date: 09/02/2026

Job Description

Performs complex professional and advanced technical work managing the Onslow Innovation Lab, a strategic division that drives innovation, optimizes technology, transforms services throughout the County, and completes related work as apparent or assigned. Work is performed under the general supervision of the Deputy ITS Director.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Responsibilities

• Leads and executes strategic innovation and technology projects by coordinating with users, implementing and supporting systems and databases, maintaining system performance, scheduling procedures, and managing vendor relationships.
• Oversees the development and deployment of enterprise technology solutions.
• Identifies departmental needs, communicates technical information, researches technology trends, evaluates environments, and monitors and supports software applications.
• Advises and guides cross-functional project teams throughout all phases of system implementation using project management best practices to ensure project success and user adoption.
• Designs and manages innovation programs that promote strategic thinking and creativity across departments, advancing County services, processes, and initiatives.
• Collaborates with teams to conduct data-driven analyses and build business cases to support innovation strategies, resource allocation, and strategic tradeoffs.
• Oversees pilot programs and technology exploration initiatives, including those related to community-focused services, automation, and emerging technologies such as Generative AI.
• Evaluates market trends and strategic opportunities to recommend forward-thinking ideas and contribute to the County's position as an innovation leader.
• Leads strategic problem-solving efforts by using data-driven models and modern business tools to analyze complex challenges, develop innovative solutions, and drive impactful outcomes across the organization.
• Mentors and coaches staff in innovative strategies and practices, enhancing internal innovation capabilities and supporting a culture of continuous improvement.
• Continuously assesses and ensures the organization's enterprise systems are used to their fullest capabilities, unlocking untapped value and driving strategic alignment with innovation goals.
• Implements and optimizes key organizational technology priorities.
• Collaborate with Innovation Lab members to evaluate solution feasibility and lead implementation through user training, change facilitation, and continuous improvement.
• Coordinates cybersecurity initiatives including monitoring, incident response, policy enforcement, and usereducation.
• Assists with the operational management of the County's Information technology infrastructure, including data stewardship, network, data center operations, and enterprise cybersecurity.
• Tracks and reports on innovation metrics and business impact, delivering clear updates and insights to leadership and stakeholders.
• Performs assigned functions as a Disaster Ready Team (DRT) member.

Qualifications
Excellent oral and written communication skills to be able to effectively communicate with individuals at all organizational levels. Detail oriented with strong analytical and problem-solving skills. Strong interpersonal skills for effective interaction with business partners and building relationships with various business units. Logic and reasoning ability to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Working knowledge of programming and scripting languages such as SQL, Python, and JavaScript to support automation and data analysis efforts. Demonstrated experience with enterprise architecture, system integration, and modern development methodologies. Familiarity with API development, database design, and enterprise software deployment practices. Ability to evaluate, configure, and optimize enterprise platforms including ERPs, document management systems, reporting tools, and AI-based solutions.

This is a highly strategic and technical role that requires a unique balance of innovation leadership, enterprise systems expertise, and strong interpersonal skills. The ideal candidate is passionate about public service transformation, collaborative by nature, and proactive in applying technology to solve complex challenges.
Education, Experience, and Special Requirements
Bachelor's degree in Business Administration, Public Administration, Computer Science, Information, Technology or related field; or an equivalent combination of education and experience. At least seven years of experience in finance, information technology, or management analysis.

Preferred Qualifications

• Familiar with Tyler Technologies ERP Solutions (Including Munis, Human Capital Management, Enterprise Asset Management, EnerGov, etc.)
• Proficiency in SQL Server, enterprise reporting tools (SSRS, Crystal Reports), process automation tools, and enterprise platforms such as Laserfiche or EnerGov.
• Ability to remain flexible and adapt to changing job responsibilities and duties.
• Ability to use and support a wide variety of computer applications.
• Experience working with government business processes, data management, and applications.

Please attach your final transcripts showing the date your degree was awarded if you completed education higher than high school diploma. Please also list and provide copies of any certifications you possess.

Special Requirements
Valid driver's license.

Physical Requirements
This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires standing, walking, sitting, speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms, pushing or pulling, lifting and repetitive motions and occasionally requires climbing or balancing and stooping, kneeling, crouching or crawling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a quiet location (e.g. library, private offices).

Salary will be determined by internal equity, candidate's qualifications, budget, and market considerations.
Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:

Health Insurance
Health Insurance is provided by Cigna and covers a wide variety of healthcare services.

Dental Insurance
Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.

Vision Insurance
Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.

North Carolina Local Governmental Employees' Retirement System
Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k
The County contributes 1% of employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 4%.

Vacation Leave
Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.

Sick Leave
Regular full-time employees earn 12 days of sick leave per year.

Paid Holidays
County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.

ComPsych Mental Health Services
The County provides Mental Health and Life Services through ComPsych to help employees and their families with personal, family and job-related problems such as counseling, crisis support, work-life resources, legal and financial consultations, and organizational support tools.

Supplemental Benefits
County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.

For more information, please visit and click on the Benefits tab.
01

Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree or higher
• Masters or Doctorate
• None of the above

02

Have you uploaded your final transcript showing the date that your degree was awarded, and have you listed all certifications and licenses? This must be done even if you are a current employee or it was received with a previous application.

• Yes
• No
• Not applicable

03

Do you possess a valid driver's license?

• Yes
• No

04

Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

• Yes
• No

05

Onslow County's Core Values are REACH - Resilience, Excellence, Accountability, Customer Service, and Honesty. Which value(s) resonates with you the most, and why?
Required Question