Optimizes business operations by leading technology-enabled initiatives that strengthen vulnerability data governance, ServiceNow integration, assignment processes, and portfolio reporting. Partners with cross-functional teams to improve data accuracy, resolve discrepancies, and align operational outcomes with organizational goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. • Leads technology-enabled operational initiatives, coordinating activities to improve efficiency, reliability, and alignment with business objectives. • Identifies and implements process, technology, and reporting improvements that strengthen operational effectiveness and business outcomes. • Collaborates with cross-functional teams and senior stakeholders to communicate status, risks, discrepancies, and improvement plans. • Analyzes performance metrics and portfolio reporting to support continuous improvement and informed decision-making. • Manages vulnerability assignment rules and orphan queue processes to promote accurate ownership and timely routing of findings. • Reviews vulnerability and software configuration management (SCM) data and maintains reports to ensure accuracy, consistency, availability, and portfolio alignment. • Supports the integration of new vulnerability data sources and ServiceNow requirements, including assignment logic, while reducing false positives, unnecessary findings, and duplication across vulnerability types. • Ensure compliance with organizational policies, regulatory requirements, and risk management standards. • As applicable, guides external partnerships and cost optimization efforts that support financial and organizational objectives. • Provides coaching, guidance, and leadership to junior team members. Qualifications Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Bachelor’s degree or equivalent education, training, and work-related experience. • Minimum of 7 years of relevant experience in business operations or related professional roles. • Strong knowledge of business processes, technology applications, and operational management. • Proficiency in standard office software (e.g. Microsoft Office). Preferred Qualifications • Bachelor’s degree in business administration, technology, or related field. • Experience in business operations, supplier coordination, cost management, or process improvement within a technology-driven environment. • Experience with vulnerability management data, governance, reporting, or related cybersecurity operations. • Experience supporting ServiceNow integrations, assignment rules, queue management, and reporting workflows. • Demonstrated ability to reconcile multiple data sources, improve data quality, and resolve reporting or integration discrepancies with technology leaders, vulnerability managers, and application teams. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.