OverviewThe
Senior Business Manager in SME&C Eastserves as a strategic advisor and operational leader for the US East Sales Unit, partnering closely with the leadership team to drive execution of business priorities across Cloud & AI, Security, AI Business Solutions, and ATU. The role's mission is to simplify complexity, accelerate business outcomes, and enable leaders to operate effectively through disciplined planning, operational rigor, and cross-functional collaboration.
This role leads the Rhythm of Business for the East organization, overseeing planning processes, business reviews, communications, headcount management, talent initiatives, leadership engagement, and organizational health. The Business Manager partners across Finance, HR, Sales Excellence, and other business stakeholders to ensure alignment between strategy and execution while driving accountability for key priorities and initiatives.
The position also owns executive-level programs, leadership team offsites, communications, employee engagement efforts, recognition programs, and organizational planning activities that help foster a high-performing and connected culture across the East organization.
ResponsibilitiesBusiness Operations
- Collaborates with internal stakeholders and teams to supervise the creation and implementation of execution plans. Ensures alignment for leadership strategy initiatives across functions for their area of ownership. Communicates plans in a simple way and aligns with an understanding of business priorities and scorecards. Identifies effective practices for execution of strategies defined by leadership, leverages information, advocating for business cases, and may present cases to leader. May contribute to organizational design conversations to further facilitate successful implementation of organizational plans and strategies. Researches and proposes strategic options to the leadership team. Tracks and reports on key indicators of success to align priorities. May define measurement plans that include quantitative and/or qualitative data for tracking performance.
- Uses understanding of the organization's strategy and deliverables for the upcoming year(s) to design budgets that align with forecasting plans built in collaboration with the leadership team. Tracks financial progress to date against budget and may manage complex budgets with significant negotiation. Contributes to identification of actions that can course-correct and drive performance improvement. Communicates business challenges identified via forecasts. Works with Procurement team to coordinate future resources and collaborates with leaders on resource management planning. Ensures spend remains within budget and that leader is aligned to and informed on budget and headcount strategy and plans.
- As appropriate, ensures internal continuation of business operations during all times, including periods of change or special circumstances. When needed, contributes to finding workable solutions to business problems. May communicate business continuity plans with Microsoft corporate Crisis Management, Business Continuity teams, and with partners.
- Drives prioritization and decision making for leaders across the organization by creating clarity in ambiguous situations. Partners with the leadership team to develop and execute planning processes, ensuring coordination with corporate planning processes as well as planning integration across the broader organization. Facilitates the team's rhythm of business (ROB) aligned to the scope and complexity of the business. Reviews adherence to privacy and compliance, and drives accountability for the team and organization in executing core business activities. Works with cross-company/team counterparts to manage team participation with the appropriate audiences for key business events, next fiscal year planning, running business reviews, and other strategic business planning activities. Collaborates with the leadership team to ensure content meets expectations to articulate objectives that are in alignment with the goals of the organization.
Executive Leader and Team Communications
- Supports the development of content for internal communication. Partners with chief of staff or communications manager to co-lead and land internal and/or external content. Communicates relevant information (e.g., security requirements, priorities, and/or updates) to the organization as required.
Maximizing/ Extending the Leader
- Leverages or continues to build broader networks to foster relationships that support execution across the business. Manages and cultivates relationships with leaders and stakeholders at scale for the business. Leverages understanding of stakeholder needs to ensure content is tailored to audience preferences and breaks down complex information into actionable steps. Carries out related reporting and exception management as required.
- Leverages knowledge of the leader's goals and approach to ensure team activities are aligned with the leader's objectives. Exercises confidentiality and discretion throughout work to assure and maintain trust with all stakeholders.
Organizational Health
- Supports and enables a healthy scorecard for the team/organization and promotes culture initiatives aligned to defined People Strategy, connecting leaders and teams to One Microsoft Diversity and Inclusion (D&I) plan resources and guidance. Partners with Human Resources (HR), leader, and business management community on best ways to apply company guidance, accelerate progress related to culture and inclusion, define communications and action plans for the organization in response to employee signals. Tracks the use of role-based compliance trainings and new trainings (e.g., security) to drive required training completion rates. As needed, may plan and execute on trainings and/or programs.
Special Project/Programs and Initiatives
- Drives cross-team projects as needed to meet the changing business environment and to manage complex business needs. Leads project/program management to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple disciplines and business organizations. Leads strategic innovation and experimentation.
QualificationsRequired/minimum qualifications
- Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
- OR equivalent experience.
Additional or preferred qualifications
- Demonstrated expertise in Sales Operations and Sales Excellence, with understanding of Rhythm of Business (RoB) frameworks and business cadences.
- Proven ability to lead cross-functional programs spanning executive communications, leadership offsites, employee engagement, recognition, and organizational planning in support of a cohesive, high-performing culture
- Data-driven approach with examples of tangible outcomes
Business Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
