Requisition: 84281
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 67,200 - $ 106,400
Work Location Category: Hybrid
Job SummaryAt this time, only current PSEG employees are being considered. The Senior Payment Assistance Advocate is responsible for conducting advanced review, validation, and adjudication of payment assistance applications to ensure program eligibility, regulatory compliance, and accurate benefit determination. This role performs quality control reviews, resolves complex case issues, manages verification processes, and provides final approval of applications prior to payment processing.
Job Responsibilities- Review and validate Payment Assistance applications completed by Junior Adjudicators to ensure accuracy, completeness, proper documentation, household composition, income verification, and utility/vendor information consistency prior to approval.
- Perform advanced system verification by confirming application eligibility, identifying active cases, validating benefit status, and approving qualified applications for continued processing.
- Investigate, correct, and resolve complex case issues including missing utility account information, discrepancies, duplicate household members, benefit conflicts, household merges, and application corrections requiring good judgment and troubleshooting skills.
- Manage incomplete or inaccurate applications by documenting findings, identifying missing information or documentation, providing detailed corrective guidance, and returning cases for rework to ensure compliance with program requirements.
- Administer the Zero Income Verification (ZIV) process by completing verification requests, submitting documentation to regulatory agencies, tracking response timelines, reviewing results, and updating case records accordingly.
- Conduct final quality review of applications by ensuring all eligibility, documentation, system, and verification requirements have been satisfied and approving cases for payment processing.
- Maintain detailed case documentation, update CRM notes, communicate case actions, support process compliance, and provide guidance on complex adjudication scenarios to ensure consistent program administration.
- As an employee of PSE&G, during storm/outage restoration efforts, may be required to perform functions different from normal operations and the regular work schedule. May also be required to work in an alternate location.
Job Specific Qualifications- Bachelor's degree.
- 2+ years of professional experience.
- Knowledge of payment assistance and benefit eligibility programs.
- Experience with CRM and case management systems.
- Strong analytical and problem-solving skills.
- Ability to review and interpret financial, income, residency, and household documentation.
- Knowledge of state regulatory requirements and program compliance standards.
- Compliance with the Department of Energy's regulation 10 CFR 810 is required
Desired - Knowledge of utility assistance programs.
- Experience performing quality assurance reviews.
- Strong written communication skills.
- Spanish speaking desirable.
- Ability to work at a computer for extended periods.
- Ability to review electronic documents and enter data throughout the workday.
Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
