Requisition: 83993
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 67,200 - $ 106,400
Work Location Category: Hybrid
Job SummaryAt this time, only current PSEG employees are being considered. Customer Billing Operations ensures accurate and timely billing for PSE&G's utility customers. The Sr. Business Management Associate supports daily operations by coordinating business routines, assisting with governance processes, performing administrative and analytical tasks, and contributing to continuous improvement and documentation. The role involves close collaboration with analysts, leadership, and cross-functional teams in a fast-paced environment, requires flexibility in work schedule, and may include periodic travel to company locations, including but not limited to Bordentown, Springfield, and Edison, NJ.
Job Responsibilities- Prepare complex reports and develop automated billing reporting solutions, including operational dashboards with drill down and filtering capabilities.
- Support analytical billing projects by performing data extraction, technical and financial analysis, and compiling, monitoring, and evaluating performance metrics against scorecard targets.
- Continuously monitor existing processes and performance targets, recommending improvements and contributing to ongoing optimization and continuous improvement initiatives.
- Review and update documentation, manage business materials such as process inventories and workflow content, and develop presentations to support consistent and efficient operations.
- Assist with SOX related documentation and audit requests. Learn the Billing Analyst role and build proficiency in analytical processes through on the job training, demonstrating the ability to work independently with minimal supervision.
- Participate in billing related projects as a team member or departmental lead, planning, building, and executing initiatives that drive measurable results.
Job Specific Qualifications- Bachelor's degree
- 2+ years of professional experience
- Experience working with databases (SAP CCS, Salesforce, Access, or similar)
- Experience working with large data sets using Excel, Tableau, Power BI, or similar tools
- Experience supporting digital enhancements or process improvement initiatives
- Experience developing process documentation or workflows (e.g., Visio)
- Effective problem-solving, decision-making, planning, and organizational skills
- Ability to manage multiple priorities in a dynamic environment
- Strong verbal and written communication skills
- Advanced proficiency in MS Office tools
- Must have and maintain a valid driver's license
- Compliance with the Department of Energy's regulation 10 CFR 810 is required
Desired- Ability to lead a small team
- Experience working in SAP customer systems
- Understanding of the Meter-to-Cash process
- IT project or change management experience
- Advanced Excel capabilities (modeling, macros, advanced formulas)
- Skill in process mapping and workflow design
- Familiarity with database concepts and data structures
- Experience using MS Access for data analysis or reporting
- Basic SQL knowledge for querying and validating data
- Experience with modern analytical or automation tools (e.g., Power Query, Alteryx)
Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
