Amazon

Senior Business Development, Telecom CX

Amazon$147K — $200K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of technology problem-solving in the Telecommunications industry.
  • 5+ years in Go-To-Market, Business Development, Sales, or Consulting.
  • 5+ years with Data & AI technologies, including AI/ML, GenAI, Analytics, Database, and Storage.
  • Experience crafting strategies that influence leadership decisions.
  • Ability to simplify complex technical concepts for varied audiences.

Responsibilities

  • Engage with senior Telecom CX executives to assess business states.
  • Analyze Telecom Enterprise architecture and Telephony integrations.
  • Facilitate Executive Business Council meetings for the Contact Center domain.
  • Leverage Generative and Agentic AI capabilities to transform contact centers.
  • Develop business propositions focused on customer engagement and personalization.

Benefits

  • Comprehensive health insurance including medical, dental, and vision.
  • 401(k) matching and flexible spending accounts.
  • Generous paid time off and parental leave policies.
  • Support for adoption and surrogacy reimbursement.
  • Mental health support services including an Employee Assistance Program.
Full Job Description
The Telecom Business Development Manager will be responsible for providing tailored value propositions for Telco customer journey modernization leveraging GenerativeAI, Agentic AI, 1P/3P contact center solutions and GSI/ISV partners. The role requires understanding industry challenges for the consumer and business customer journey. The role is expected to deliver business outcome driven propositions along with solutions for customer in personalization, contact center modernization and substantial improvement in engagement with customers.

Key job responsibilities

Engage with senior Telecom CX executives and Contact Center leaders to create baseline, gap assessment and To-be state.

Understand and communicate Telecom Enterprise architecture and Telephony integration.

Run EBC's and business engagements for Contact center domain

Knowledge in Generative AI & Agentic AI capabilities Transform telecom contact centers.

BASIC QUALIFICATIONS

- 6+ years of solving problems with technology in the Telecommunications industry experience

- 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience

- 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience

- Experience developing strategies that influence leadership decisions at the organizational level

- Experience explaining complex technical concepts to various business and technical audiences

PREFERRED QUALIFICATIONS

- Experience interpreting data and making business recommendations

- Experience identifying, negotiating, and executing complex legal agreements

- Proficient in at least 2 of the Contact center solutions - Amazon Connect, Genesys, Avaya, Nice, Google CCAI etc

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 147,900.00 - 200,100.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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