You will make an impact: The Senior Business Consultant role is responsible for supporting elluminate customers through the transition from implementation and early adoption to a sustainable and effective operating state. This role partners with customers to help establish the processes, governance, and operational practices required to successfully adopt and optimize elluminate across clinical data management, analytics, and regulatory use cases.
This position combines product expertise, business process consulting, and customer enablement, with a focus on driving adoption, operational readiness, and customer success.
Your day to day: - Customer Enablement & Transition
- Support customer transition activities from implementation or managed services into a more self-sufficient operating model
- Assist in assessing customer readiness across people, process, governance, and technology
- Contribute to transition plans and customer success milestones
- Guide customer teams on elluminate usage, workflows, and operational best practices
- Deliver customer enablement sessions and knowledge transfer activities
- Business Process & Operational Consulting
- Advise customers on operational processes and responsibilities related to elluminate ownership and usage
- Support governance processes for data ingestion, quality, access, and analytics consumption
- Assist in the development of SOPs, playbooks, and internal documentation aligned to elluminate workflows
- Help align elluminate capabilities with customer business objectives and clinical data strategies
- Engage effectively with different user persons (clinical data managers, medical monitors, clinical scientists, and study teams) to drive workflow adoption and operational alignment.
- Product & Platform Expertise
- Develop strong expertise in elluminate functionality, configuration options, and recommended usage patterns
- Translate platform capabilities into practical business processes and user guidance
- Collaborate with Product, Customer Success, and Professional Services teams to share customer feedback and adoption insights
- Value Realization & Adoption
- Identify opportunities for customers to expand or deepen use of elluminate capabilities
- Define KPIs and success metrics to measure customer maturity and independence
- Proactively mitigate adoption risks and identify gaps in customer capability or understanding
- Support renewal and expansion conversations through demonstrated value realization
- Cross-Functional Collaboration
- Work closely with Implementation, Managed Services, Customer Success, and Support teams to ensure smooth handoffs
- Contribute to the development of standardized transition frameworks, templates, and enablement materials
- Other duties as assigned
Take the first step towards your dream career. Here is what we are looking for in this role.
Qualifications: - Sc, B.Tech or MS and/or equivalent work experience preferred
- 6-8+ years of experience in SaaS service delivery, consulting, customer success, or advisory roles preferred
- Experience working with enterprise platforms, data platforms, or regulated industry software preferred
- Experience supporting customer adoption, enablement, or operational transition initiatives preferred
- Strong consulting and customer engagement skills with the ability to translate technical platform capabilities into practical business processes
- Effective problem-solving and organizational skills
- Strong communication and facilitation skills, including customer-facing presentations
- Experience working with life sciences or clinical development software (EDC, data management, analytics platforms)
- Ability to collaborate effectively across cross-functional and global teams
- Strong stakeholder management and customer relationship skills
Pay Range
US Pay Ranges
$116,000-$145,000 USD
