NICE Ltd.

Senior Business Consultant, AI

NICE Ltd. • $90K — $130K *
US-AnywhereRemote in Canada
Business Services
5 - 7 years of experience
4 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience in self-service or AI software domains
  • Degree in Business, Information Technology, or related field preferred
  • Experience with contact center enterprise software
  • Proven ability to engage senior executive audiences
  • Strong communication and presentation skills

Responsibilities

  • Lead consulting projects for process improvement and optimal software adoption
  • Consult with clients to assess business and AI implementation needs
  • Provide best practice recommendations for software solutions
  • Collaborate with product teams for client feedback and suggestions
  • Manage relationships with senior stakeholders throughout engagements
  • Build long-term customer relationships as a trusted advisor
  • Guide application and data consultants through program leadership

Benefits

  • Opportunity to work within NICE's AI Center of Excellence
  • Involvement in driving ROI from AI solutions
  • Collaborative work environment within cross-functional teams
  • Chance to lead on innovative digital transformations
  • Potential for professional growth and development in AI and consulting
Full Job Description
The Senior Business Consultant position within the NICE - AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of AI solutions. The ideal candidate will bring a strong mix of solution consulting and operations experience, positioning them to lead customers through digital transformations. As a seasoned consultant in a technology company like NICE, you must possess a unique blend of business acumen, subject matter expertise, and technical savvy to deliver significant business impact via our software solutions. This role involves working with multiple broad groups within NICE and requires proven ability to influence cross-functional teams, both with and without formal authority, within a matrixed organization.

Key Responsibilities:
  • Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE self-service and AI solutions.
  • Consult with clients to understand their current business and technical processes, self-service needs, and AI implementation requirements.
  • Provide best practice recommendations to design and implement self-service and AI software solutions, ensuring customers fully optimize their business processes and maximize potential.
  • Collaborate with product development teams to provide feedback and suggest improvements based on client experiences.
  • Own and manage senior stakeholder relationships, ensuring active participation and sponsorship throughout the engagement.
  • Build long-term relationships with customers, becoming a trusted advisor.
  • Organize and guide application and data consultants through program leadership, acting as the consulting engagement quarterback.
  • Manage consulting programs with continuous alignment with the entire product implementation program.
  • Establish and monitor progress toward business success criteria for each product and business unit.
  • Map business cases into action items and solution designs.
  • Align launch strategies with use cases and value priorities.
  • Secure buy-in from different stakeholders (internal and external).
  • Provide input into technical project plans, ensuring business requirements and best practices are fully captured.
  • Develop and deliver presentations to demonstrate the value and capabilities of our software solutions.
  • Analyze client data to identify opportunities for process improvement, increased software adoption, and AI-driven insights.


Required Experience:
  • Minimum of 5 years of experience in self-service or AI software domains.
  • Degree in Business, Information Technology, or a related field preferred.
  • Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
  • Knowledge management expertise.
  • Experience with generative AI in the customer service domain is a plus.
  • IVR/Routing/ACD experience preferred.
  • Experience in business process improvement and customer success.
  • Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic partnerships.
  • Led project teams and demonstrated operational performance improvements with significant benefits.
  • Multi-industry experience preferred.
  • Excellent verbal, written communication, and presentation skills are a must.

About NICE Ltd.

NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
Learn more about NICE Ltd.
Size
7,102 employees
Market Cap
$12.3 billion
Industry
Enterprise Technology
Net Income
$196.6 million
Founded
2000
5 Year Trend
+13.6%
Revenue
$1.6 billion
NASDAQ
NICE
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at NICE Ltd.

More Business Services Jobs

Find similar Senior Business Consultant, AI jobs:

NationwideRemote