• Set the technical direction and standards for the enterprise Workforce Management platform across 1,000+ locations — owning configuration architecture, access models, and the decisions that define how the platform scales as new locations and brands come online.
• Make the build, configure, and lifecycle calls — determine when to automate, when to re-architect, and when a system should be replaced or retired, and bring those recommendations forward with supporting analysis.
• Own intake and solution design end to end — translate operational and business needs into technical specifications and delivery plans, and serve as the accountable owner for delivery quality.

• Design the integration architecture connecting the Workforce Management platform with HR, payroll, financial, and data warehouse systems — defining the data flows that other work depends on.
• Build and own automation that replaces manual recurring processes, reduces operational overhead, and improves data reliability across connected systems.
• Maintain the data pipelines that feed workforce analytics reporting, ensuring accuracy and security across the chain.

• Lead resolution of high-priority production incidents affecting workforce operations, and own restoration of service within defined response and resolution targets.
• Own platform health proactively through monitoring, alerting, maintenance, and performance optimization — identifying and resolving risk before it reaches the field.
• Direct vendor escalations and hold external partners accountable to resolution commitments on behalf of the organization.

• Serve as the senior technical liaison between field-facing operational impact and engineering or vendor resolution — coordinating across HR, Finance, Data, Workforce Strategy, Identity, and IT infrastructure teams.
• Provide the technical point of view in operational reviews and, alongside the team manager, in leadership forums where platform decisions and roadmap trade-offs are made.
• Manage vendor relationships and configuration alignment for the systems in scope, including defect management and product roadmap input.

• Support a portfolio of connected business applications on enhancement projects, with the flexibility to take on additional applications as priorities shift.
• Lead migrations and decommissioning — own the transition plan and continuity when platforms are introduced, consolidated, or retired.
• Establish documentation and self-service — runbooks, SOPs, and reference material that reduce dependency on engineering for routine requests.

• Develop junior resources — distribute repeatable support work, review their output, and serve as their technical escalation point and guide.
• Eliminate single points of failure by transferring platform knowledge through documentation and structured mentorship, building sustainable coverage across the team.
• Contribute to sprint planning and capacity management for the work within this role's scope.

• Bachelor's degree in Information Systems or a related field, or an equivalent combination of education and experience.
• 6+ years of progressive experience owning and supporting enterprise business applications, including demonstrated senior-level ownership of a workforce management or comparable operational platform at scale; multi-site, high-location-count environments strongly preferred.
• Demonstrated experience designing and maintaining system integrations across HR, payroll, and enterprise data platforms using APIs, middleware, or custom pipeline development.
• Proficiency in a scripting or automation language (Python or equivalent) for pipeline development and process automation.
• Strong working knowledge of SQL and data analysis; experience with cloud data warehouse environments a plus.
• Familiarity with HRIS, payroll, or ERP platforms; Workday experience preferred.
• Experience with production monitoring, alerting, and incident response.
• Proven ability to manage vendor relationships and hold external partners accountable to delivery and service commitments.
• Strong written and verbal communication; able to translate technical complexity for non-technical business stakeholders.
• Able to work independently, exercise sound technical judgment with minimal oversight, and guide work across remote, cross-functional teams.
• Highly self-motivated, detail-oriented, and able to prioritize effectively in a fast-moving environment.

*This role is onsite 4 days/week in our Chicago office (Fulton Market District)

• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
• Salary: $125-147k