ICF is seeking anexperienced Senior Business Analyst to support ServiceNow modernization and continuous improvement efforts for a federal mission environment. This role is intended fora senior business analyst who canleadrequirements activities,a guide stakeholders,influencedelivery direction, and translate operational needs into practical ServiceNow solutions.

The ideal candidate brings deep experience in business analysis, Agile delivery, and ServiceNow-oriented workflow improvement. You will work across business and technical teams to define scope, refine requirements,a facilitatea decisions, and support delivery through design, testing, and release. You should be confident leading requirements discussions,a identifyinga dependencies and risks, and ensuring solutionsa remaina aligned to mission needs.a

Job Location:aRemote work is authorized.aa Must support US Eastern time zone working hours.aa

*If you accept this position, you should note that ICF doesa monitora employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.aa

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What You Will Doa

• Lead requirements elicitation and refinement sessions with business and technical stakeholdersa

• Translate complex business needs into user stories, acceptance criteria, process flows, and supporting documentationa

• Analyze current-state and future-state workflows to improve service delivery, automation, and user experiencea

• Own requirements quality and traceability froma initiala discovery through design, development, testing, and releasea

• Partner with ServiceNow architects, developers, and testers toa validatea requirementa completeness,a technicala feasibility, anda alignment with intended business outcomea

• Identifya requirements dependencies, gaps, assumptions, and delivery risks, anda facilitatea timelya resolution with business and technical stakeholdersa

• Partner with product and delivery leads to prioritize the backlog and coordinate requirements readiness for sprint planning, user acceptance testing, and releasea

• Definea and documenta reporting, operational support, and process governance requirementsa

• Facilitate stakeholder alignment and resolve scope or process questions as they arisea

• Maintain clear documentation and strong requirements hygiene in Agile toolsa

What You Must Havea

• Bachelors degree ina business, information systems, computer science, public administration, ora aa relateda fielda

• 6+ years of experience performing business analysis for software, workflow, or enterprise system modernization initiativesa

• Demonstrated experience leading requirements elicitation, analysis, documentation, and refinement within Agile delivery environments such as Scrum or Kanbana

• Experience developing user stories, acceptance criteria, process flows, and traceable functional and nonfunctional requirements

• 3+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including workflow configuration, service-management processes, or platform-based modernization

• Experience using Agile collaboration tools such asServiceNowAgile Development,Jira and Confluence, or similar tools

• Must be a U.S. citizen andpossessan active Top Secret security clearance, as required by the federal contract

• Mustresideand perform work withina the U.S.

What We Would Like YouToHave

• Experience supportingone or more relevantServiceNowmodules, includingITSM, CSM, App Engine, HRSD, ITOM, or related modules

• Experience with workflow automation, service management,platform-based modernization,andprocess modeling tools such as Visio ora Lucidchart

• Experience supporting federal service delivery or enterprise operations programs

• Experience supporting UAT, release planning, training,or change management

• Familiarity withDevSecOps, continuous delivery, or scaled Agileframeworks such asSAFe

• Experience mentoring analysts orestablishingbusiness analysis andrequirementsa managementbest practices

Professional Skills

• Strong analytical, problem-solving, facilitation, and stakeholdermanagement skills

• Ability to communicate complex requirements, process, testing, and usability findings to technical and nontechnical audiences

• Ability to organize and prioritize multiple assignments in a fast-paced delivery environment

• Sound judgment and the ability tofacilitatedecisions when requirements, scope, or stakeholder priorities conflict

#ICFCLEARED