Job DescriptionDuties and Responsibilities - Develop functional and non-functional system requirements from documented business needs.
- Collaborate with development teams and/or vendors to design prototypes for medium- to large-scale projects.
- Create detailed unit and system testing scripts based on functional requirements.
- Facilitate and coordinate User Acceptance Testing (UAT) processes.
- Recommend process improvements and technology solutions for County agencies.
- Gather, consolidate, and communicate input from Subject Matter Experts (SMEs).
- Lead high-level design and integration of software solutions in partnership with business users, project managers, and developers.
- Analyze existing business processes and data flows to design system solutions, delivery roadmaps, and integrations with other systems.
- Conduct in-depth analysis of County systems, operations, and procedures; translate requirements into detailed system design documents.
- Coordinate system design and implementation requirements with staff.
- Perform full life cycle system development, from needs assessment and requirements analysis to implementation.
- Provide consultation, technical assistance, and support throughout project implementation.
- Deliver quality customer service and actively pursue innovation and process improvements.
- Gather and document requirements for change requests (break/fix).
- Support internal and external integrations, including design, testing, and troubleshooting.
- Provide system performance, reporting metrics, and process control data.
- Conduct or participate in user training sessions.
Minimum Qualifications & Skills - Bachelor's degree in Business, Computer Science, or related field from an accredited institution.
- Minimum 5 years' experience in systems analysis, change management, project management, program analysis, or related discipline.
- Demonstrated expertise in land use management systems and post-production support as a primary technical resource.
- At least 5 years' experience with Accela.
- Knowledge of planning, developing, implementing, and maintaining computer information systems.
- Proficiency in analyzing and evaluating business operations and administrative processes for automation.
- Ability to assess the feasibility and suitability of IT projects.
- Strong ability to create precise and effective technical documentation, including business requirements, functional specifications, test plans, and scripts.
- Excellent oral and written communication skills for internal and external stakeholders.
- Strong analytical, problem-solving, and business process analysis skills.
- Ability to work collaboratively in a team environment and maintain strong professional relationships.
- Commitment to maintaining security and confidentiality of sensitive or proprietary data.
Preferred Qualifications - Experience working within a government agency.
- 7+ years' experience with Cityworks AMS (Asset Management System) and PLL (Permitting, Licensing, and Land).
- Proficiency in extracting data from Cityworks via SQL and developing custom reports.
- Strong understanding of GIS principles and spatial data concepts.
Required Submissions - At least two professional references (with contact details) from similar
***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.***
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
