Senior Business Analyst

LifeWorks, Inc. • $70K — $120K *
Saint-leonard, QC H1P 2C3In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-10 years of business analysis experience focused on operational improvement
  • Expertise in ensuring cross-functional leadership and collaboration
  • Strong communication skills that cross departmental lines
  • Proficient in architecting requirements into actionable specifications
  • Ability to analyze data for strategic business case development
  • Comfortable working in ambiguous and rapidly changing environments
  • Proactive in leveraging AI to enhance analytical processes

Responsibilities

  • Analyze and optimize current workflows to mitigate operational bottlenecks
  • Translate complex data into clear visual dashboards and presentations for leadership
  • Foster collaboration and manage stakeholder expectations across national teams
  • Mentor and guide junior analysts to build collective team capability
  • Own low-to-medium scale projects, driving real-world outcomes and business impact
  • Provide after-hours support during business emergencies to ensure operational resilience

Benefits

  • Comprehensive rewards package including competitive salary and bonuses
  • At least 3 weeks of vacation plus a flexible benefits plan
  • Options for in-office, virtual, or hybrid work arrangements
  • Generous pension and share purchase programs
  • Opportunities for community involvement and volunteering
  • Career growth and skill development opportunities
Full Job Description
Description

As a Senior Business Analyst, you will be a driving force behind our most critical evolution programs, bridging the gap between frontline operations, technical development, and our Business Unit leadership team. You will step into a high-autonomy environment where you are trusted to own complex problems, smash corporate silos, and create absolute clarity out of ambiguity.

Together, we will migrate massive customer bases onto next-generation tracking platforms, architect future-ready workflows that eliminate operational bottlenecks, and champion a collaborative culture where we actively mentor and uplift the next generation of analysis talent.

What you'll do

  • Designing future-ready solutions: Analyze complex current-state workflows to eliminate operational bottlenecks, and architect robust requirements, user stories, process improvements, and specifications for seamless transformations.
  • Empowering leadership decisions through data-driven insights and compelling storytelling: Translate complex data, ROI analyses, and transformation strategies into clear dashboards and high-impact presentations.
  • Championing collaboration and alignment. You manage expectations, defuse stakeholder escalations, and ensure that project milestones, big wins, and hard-earned learnings are shared and celebrated across our national team.
  • Uplifting the BA practice through collaborative mentorship. You partner directly with the Team Manager to coach, train, and peer-review a small team of analysts, actively building a culture where everyone gets better together.
  • Supporting strategic operational initiatives. You take full ownership of low-to-medium scale projects, measuring your success by real-world outcomes, stakeholder smiles, and tangible business impact.
  • Providing operational resilience. You step up to support occasional after-hours business emergencies via on-call requirements, protecting our critical 24/7 monitoring promise to the families and businesses that rely on us.


Advanced knowledge of English is required because you will most of the time interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Qualifications

What you bring

  • Cross-functional leadership: You effortlessly unite diverse teams and perspectives to deliver cohesive, high-impact outcomes.
  • Collaborative mentorship: You actively uplift the team, coaching and supporting junior analysts and running peer reviews to help everyone grow.
  • Fearless communication: You smash silos, confidently reaching out across any department to pull in stakeholders and get the info you need.
  • Requirement architecture: You are an expert at translating big-picture strategies into actionable backlogs and clean specifications.
  • Core Business Analysis Experience: You bring 5 to 10 years of professional experience, with a proven track record of delivering end-to-end business analysis for operational improvement.
  • Data-driven strategy. You look beyond the raw numbers, connecting fragmented data points to build solid business cases and prove the real-world value of a launch.
  • Comfort with ambiguity: You are a natural problem-solver who easily creates clarity, structure, and momentum in fast-evolving environments.
  • Pragmatic AI & meaningful innovation: You bring a forward-thinking approach to modern tools, possessing the curiosity and judgment to leverage AI where it genuinely speeds up analysis or uncovers real business value.


Great to Haves

  • Professional certifications such as IIBA (CBAP), PMI-PBA, or Lean Six Sigma.
  • Hands-on familiarity with TELUS enterprise systems and processes.
  • University degree in Business, Computer Science, Communications, Project Management, or a related field (equivalent professional experience is warmly welcomed).
  • Prior domain knowledge or relevant background in the security, telecommunications, or alarm monitoring industries.


Salary Range: $70,000-$120,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


Job Type: This is for a current vacancy

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We're the ones that design, build, repair and maintain the billions of dollars' worth of the infrastructure that keeps more than 15.2 million Canadians connected.

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

Stay Connected with LifeWorks, Inc. Careers

Stay informed about the latest news, job alerts, and career tips from LifeWorks, Inc. by subscribing to updates. Tailor your subscription to receive information that matches your career interests and professional goals.

SEARCH LIFEWORKS, INC. JOBS

READ CAREERS BLOG

LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at LifeWorks, Inc.

More Business Services Jobs

Find similar Senior Business Analyst jobs:

NationwideSaint-leonard, QC