CLA is currently seeking a Senior Business Analyst to join our growing Enterprise IT Team. The Sr. IT Business Analyst will support and translate business needs into technical requirements for modification, implementation, or conversion of business systems or processes. They also ensure all solutions support and conform to business needs and specifications. They will interact on a regular basis with other IT architects and team members, business users, Managers, and Principals. They will also work with external vendors. The position allows you the opportunity to work from home as well! The ideal candidate would enjoy collaborating with a team and contributing ideas, have the ability to work with multiple personality styles, and be solution driven. This opportunity provides growth, skill advancement and work life balance. How you'll create opportunities in this role: Business Analysis & Requirements Management: • Facilitate requirements elicitation sessions, process discovery workshops, and stakeholder interviews across business and technology teams. • Gather, document, analyze, and validate business, functional, and technical requirements. • Translate business needs into actionable user stories, requirements documentation, and technical specifications. • Collaborate with stakeholders to identify opportunities for process improvements, automation, and operational efficiencies. • Answer questions and clarify requirements for projects and enhancements during estimation, planning, and delivery activities. • Produce timely and high-quality requirements-related deliverables, including requirements documents, process flows, use cases, user stories, mockups, and supporting documentation. • Partner with business leaders and IT teams to develop business cases and support project prioritization efforts. Process Discovery & Process Improvement: • Facilitate current-state and future-state process mapping activities across multiple business functions. • Lead workshops to identify business process pain points, bottlenecks, manual workarounds, decision points, and handoffs. • Document and analyze business processes using industry-standard methodologies, including BPMN and value stream mapping techniques. • Collaborate with stakeholders to develop streamlined future-state processes that improve the client and employee experience. • Recommend process simplification, standardization, and optimization opportunities aligned with business objectives. • Support enterprise transformation initiatives through process redesign and continuous improvement efforts. • Assist in establishing consistent process documentation standards across the organization. Project Planning & Delivery: • Collaborate with business stakeholders, developers, architects, product teams, and external vendors throughout the project lifecycle. • Participate in Agile ceremonies, including backlog refinement, sprint planning, and requirements reviews. • Support project planning activities by evaluating business needs, system impacts, and implementation considerations. • Ensure proposed solutions align with business goals, operational needs, and technical standards. Systems Support & Testing: • Develop expertise in CLA's core applications, systems, and technical platforms. • Understand relationships, dependencies, and impacts across business functions and supporting technologies. • Plan, facilitate, and execute system testing, functional testing, and User Acceptance Testing (UAT) activities. • Develop and maintain test plans, test scenarios, and test cases to validate business requirements. • Coordinate business participation in testing efforts and assist with issue identification, documentation, and resolution. • Support implementation and post-deployment activities to ensure successful adoption of new solutions and enhancements. Technical Competencies: • Proficiency in business process modeling and mapping, including current-state and future-state process design. • Experience with BPMN, workflow documentation, and value stream mapping methodologies. • Strong understanding of Agile practices, requirements management, and software development life cycles (SDLC). • Experience with test planning, test case development, execution, and UAT coordination. • Proficiency with Microsoft Office, Azure DevOps, process mapping tools, and collaboration platforms. Experience: • 5+ years of experience required • Experience facilitating stakeholder interviews, discovery workshops, and requirements gathering sessions. • Experience documenting business processes, workflows, and functional requirements. • Experience working within Agile environments and collaborating closely with development teams. • Experience leading process improvement, process mapping, and operational efficiency initiatives. • Experience supporting testing, quality assurance, and User Acceptance Testing (UAT) activities. Preferred Qualifications: • Experience with BPMN process modeling methodologies. • Experience with Lean process improvement or business process optimization initiatives. • Experience supporting enterprise transformation, digital modernization, or product-centric operating models. • BPMN certification preferred, but not required. Education: • Bachelor's degree required. Combination of education, training, and experience may be accepted in lieu of degree. Wellness at CLA To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more. To view a complete list of benefits, click here.