Comerica Incorporated

Senior Bank Manager

Comerica Incorporated • $80K — $120K *
Jackson, MI 49201In-Person
Finance & Insurance
5 - 7 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • 5+ years management experience in retail banking or financial services
  • Proven track record in customer relationship management and business development
  • Strong leadership, coaching, and team building skills
  • Deep understanding of compliance and operational risk management
  • Excellent communication and interpersonal skills
  • Ability to strategize and execute growth initiatives effectively
  • Experience in community engagement and outreach activities

Responsibilities

  • Lead and coach a team to optimize customer acquisition and retention
  • Develop and implement strategic banking center growth plans
  • Conduct daily coaching sessions for staff to enhance performance
  • Oversee customer onboarding and relationship management processes
  • Ensure compliance with all regulations and internal policies
  • Drive operational and risk management activities within the center
  • Foster partnerships and identify business opportunities for growth

Benefits

  • Comprehensive health, dental, and vision insurance
  • Retirement savings plan with company match
  • Paid time off for vacation and sick days
  • Ongoing professional development and training
  • Community service and volunteering opportunities
Full Job Description
Senior Bank Manager

The Sr. Bank Manager is responsible for the overall leadership, management, and success of a Retail Banking Center(s). This is accomplished by ensuring banker readiness of all Relationship Bankers, conducting, and leading growth, contributing to a successful customer centric experience, and proactively managing operational risk activities while striving for excellence in execution in each of the mentioned areas. The Bank Manager will also provide transformational leadership in all areas.

This position's work schedule involves occasional evenings/Saturdays and temporarily working at other assigned banking center locations based on staffing needs.

Position Responsibilities:
Leadership Activities:
  • Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers.
  • Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities.
  • Deliver daily coaching and evaluations for effective execution.
  • Provide effective new consumer onboarding and engagement by routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, and addressing customer questions.
  • Responsible for the acquisition of consumer business through the effective use of leadership activities.
  • Participate in community involvement activities to increase bank outreach and foster new business client relationships at the banking center.
  • Identify opportunities to introduce customers to partners at appropriate moments.
  • Encourage referrals from client relationships and COI's.

Talent Leadership:
  • Develop and manage a high-performing team. Directly manage the day-to-day Human Resources processes for employees, including selection, training, performance management, disciplinary actions, individual career development, recognition, and retention.

Operational Risk:
  • Accountable for the compliance with applicable federal, state, and local laws and regulations; and Comerica policies and procedures.
  • Recommend corrections when necessary. Ensure completion of necessary compliance related training for the colleagues at their banking center(s).
  • Lead, coach, evaluate, and impact the overall management evaluation of operational and risk activities, and results within the Banking Center. Approve transactions within authorities.
  • Manage the execution of opening / closing procedures.

Customer Experience:
  • Lead, manage and coach team to be able to assess customer and prospect needs and offer appropriate solutions.
  • Ensure all colleagues, demonstrate the knowledge and skills to execute on customer needs.
  • Proactively seeks to learn about new products, services, technologies, and customer service tactics; teaches others.
  • Educate and fulfill customer requests, routine and complex. Resolve complex customer complaints. Impact the customer experience by leading, managing, and coaching colleagues using the defined customer experience guidelines.

Partnership Activities:
  • Lead, coach, evaluate, and impact the overall management of colleague efforts involving Banking Center Collaboration, i.e., referrals and closed business and the activities that support partnerships.
  • Partner with defined Small Business Banker to grow business revenue and business customer experience. Proactively identify opportunities to introduce customers to partners.

About Comerica Incorporated

Comerica Incorporated is a financial services company that provides banking, investment, and wealth management services to individuals, businesses, and institutions. The company was founded in 1849 and is headquartered in Dallas, Texas. Comerica operates in several states, including Texas, Michigan, California, and Arizona. The company offers a range of financial products and services, including checking and savings accounts, loans, credit cards, and investment management. Comerica is committed to corporate social responsibility and has implemented sustainable practices in its operations.
Learn more about Comerica Incorporated
Size
7,223 employees
Market Cap
$8.6 billion
Industry
Finance & Insurance
Net Income
$474 million
Founded
1849
5 Year Trend
-0.1%
NASDAQ
CMA
* Ladders Estimates

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