We're seeking someone to join our team as a Senior Azure & On-Prem Production Support in Reliability & Production Engineering to ensure stability, resilience, and continuous evolution of critical Settlements systems across hybrid cloud and on-premise environments.
In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Software Prod Management & Reliability Engineering position at Director level, which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.
What you'll do in the role:
• Be responsible for the stability and resilience of critical Settlements flows across cloud-based and distributed platforms.
• Manage day-to-day production support of application and corresponding infra, handling application and infra alerts and supporting application users, while contributing to technology transformation initiatives, including cloud and observability enhancements
• Lead incident management processes, ensuring clear and concise communication with senior stakeholders
• Implement observability and telemetry frameworks for application and associated infrastructure to support SLIs, SLOs, and deep operational insights
• Review performance, scalability, observability, resiliency, and reliability of systems through collaboration with development and infrastructure teams
• Drive automation initiatives, solve complex technical and business challenges using domain expertise across large-scale distributed systems
• Lead proof-of-concepts for new technologies and business flows and support their onboarding into production environments
What you'll bring to the role:
• Bachelor's degree in Computer Science or a related field
• 6+ years of experience in IT, including at least 5 years in Production Management across multiple applications and environments
• Experience supporting Java-based microservices in both cloud (Azure) and on-premise environments
• Technical skills: Terraform or GitHub, Azure Kubernetes or Azure spring apps, Azure Web apps, AzureSQL or MongoDB, Kafka or Azure ServiceBus, unix, python or any other scripting language like bash.
• Experience instrumenting application services end point for logging, metrics and events using Azure monitor/Datadog/Prometheus/Grafana.
• Proven ability to analyze, debug, and troubleshoot large-scale distributed systems across application, infrastructure, and database layers
• Experience working with Python and Java codebases
• Strong collaboration and communication skills across technical and business stakeholders
All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.
Knowledge of French and English is required.
