Job Summary:

The Senior AV Engineer will support the RGB Spectrum video wall system and deliver comprehensive audio-visual support for critical operations centers and enterprise AV environments across WMATA operational facilities. This role encompasses AV system design, monitoring, lifecycle management, and routine system health assessments to ensure high availability, reliability, and operational continuity.

The position will provide technical leadership across enterprise audio-visual systems, including Crestron-controlled environments, conference room collaboration platforms, and video wall infrastructure. The role will focus on supporting, integrating, and modernizing AV technologies, with an emphasis on identifying upgrade and replacement opportunities for aging or end-of-life systems. In addition, the engineer will ensure seamless integration of AV solutions with enterprise IT infrastructure and clearly communicate technical strategies, solutions, and system updates to program leadership and key stakeholders.

The ideal candidate will have hands-on experience supporting and modifying enterprise audio-visual control systems, including Crestron-controlled environments, within mission-critical settings such as command centers, video wall systems, and executive AV environments.

Key Responsibilities:
• Provide daily support for the RGB Spectrum video wall system and associated AV control systems.
• Recommend and implement design revisions for video wall layouts and AV control configurations.
• Address IT system maintenance and support for video walls, conference room AV systems, and operations center environments.
• Monitor AV devices across the WMATA environment to assess system health, performance, and reliability.
• Identify end-of-life (EOL) AV technologies and recommend modernization or replacement strategies.
• Design and implement custom AV solutions using industry-standard technologies including Crestron, AMX, Extron, and similar platforms.
• Program and configure Crestron control systems and support integration of AV technologies with enterprise IT infrastructure.
• Coordinate device servicing, preventative maintenance, and proactive upgrades for AV systems.
• Collaborate with Service Desk Management and infrastructure teams to establish response policies and AV support best practices.
• Communicate with senior leadership and key stakeholders regarding AV initiatives, system upgrades, and operational needs.
• Perform regular system health checks and provide periodic reports outlining system performance and improvement opportunities.
• Maintain AV documentation including system diagrams, configuration documentation, and lifecycle tracking.
• Support a full range of audio-visual equipment and control systems beyond Crestron, ensuring comprehensive coverage and integration across WMATA's AV environment.

Qualifications:

Required Qualifications:
• Strong experience supporting Crestron-controlled AV environments.
• Experience with Crestron programming and configuration of AV control systems.
• Experience integrating AV technologies with enterprise IT infrastructure and collaboration platforms.
• Experience supporting enterprise AV systems including conference rooms, control systems, and collaboration technologies.
• Experience troubleshooting AV control systems, video distribution, and integrated AV environments.
• Strong knowledge of AV system architecture, configuration, and maintenance.
• Ability to perform system diagnostics, preventative maintenance, and operational reporting.
• Ability to communicate technical solutions and system updates to senior leadership and stakeholders.
• Strong communication and team collaboration skills.

Preferred Qualifications:
• Experience supporting RGB Spectrum video wall systems or similar enterprise video wall platforms.
• Experience with Crestron Fusion and Crestron Toolbox.
• Experience with AMX, Extron, or other AV control platforms.
• Experience supporting critical operations center environments.
• AVIXA certifications (CTS, CTS-D, CTS-I) or similar AV industry certifications.
• Experience supporting large enterprise or government AV environments

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