Senior Associate, Strategy & Operations

Manifest Legal Tech, Inc

$90K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of experience in strategy, operations, analytics, capacity planning, or marketplace operations
  • Strong quantitative reasoning with comfort in dealing with unstructured data
  • Ability to construct practical models and translate results into operational decisions
  • Sound business judgment for viable decision-making
  • High ownership mindset, ready to build a function from the ground up
  • Exposure to statistical modeling or machine learning

Responsibilities

  • Build a structured dataset capturing attorney expertise, capacity, and performance
  • Develop an allocation model recommending the right professional for each case
  • Create reliable methods for estimating actual attorney capacity
  • Establish demand and supply forecasts by case type and segment
  • Build early-warning triggers for proactive recruiting
  • Reduce reassignments and delays in case kickoff
  • Collaborate with Legal, Recruiting, Product, and Data to embed models into workflows

Benefits

  • Opportunity to own a function end-to-end
  • Create systems that impact hiring, case quality, and growth
  • Work in a dynamic environment with a hands-on role
  • Chance to build from scratch, with no inherited problems
  • Collaborate with cross-functional teams to drive business success
Full Job Description
Manifest needs a dedicated owner to build the data infrastructure and decision systems that get every case to the right attorney - fast, and without quality or capacity issues. Right now, assignment relies on manual judgment and fragmented data; this role fixes that from the ground up. Youll turn messy operational data into forecasting models, allocation logic, and supply triggers that scale with the business. The initial bar for success is simple: Manifest can explain, with data, who should receive each case, how much supply is available, and when to hire next. What Youll Do • Build a structured dataset capturing attorney expertise, capacity, quality, and historical performance • Develop an allocation model that recommends the right professional for each case • Create reliable methods for estimating actual attorney capacity, not self-reported estimates • Establish demand and supply forecasts by case type, segment, and time horizon • Build early-warning triggers that initiate recruiting before capacity runs out • Reduce reassignments and time between signed engagement and case kickoff • Partner with Legal, Recruiting, Product, and Data to embed models into daily workflows What Were Looking For • 3-5 years in strategy, operations, analytics, capacity planning, or marketplace operations • Strong quantitative reasoning and comfort working with incomplete, unstructured data • Ability to build practical models and translate outputs into operational decisions • Sound business judgment - knows when the optimal answer isnt the viable one • High ownership mindset; comfortable building a function from scratch • Exposure to statistical modeling or machine learning This is for you if.... You want to own a function end-to-end, not inherit someone elses playbook. You find satisfaction in turning messy data into systems that actually run a business. You want your models to matter - tied directly to hiring, case quality, and growth. This is not for you if.... You prefer clearly scoped work over ambiguous, build-from-scratch problems. Youre more comfortable analyzing decisions than being accountable for them. You want a team or existing infrastructure to hand you clean data and clear specs.

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