Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Salesforce

Management Level
Senior Associate

Job Description & Summary
As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

The Opportunity:

As a Senior Associate, Salesforce Business Analyst, unlock your potential and embrace the chance to drive meaningful outcomes that'll elevate your career. Your role will include, but isn't limited to:

• Lead requirements gathering sessions with business and operational stakeholders
• Translate business needs into user stories, process flows, and functional requirements
• Collaborate closely with developers and UX consultants to shape end-to-end solutions
• Configure Salesforce solutions using declarative tools to support business workflows
• Support testing, validation, planning and change management activities
• Maintain traceability artifacts that support delivery governance
• Ensure solutions align with enterprise standards and delivery best practices

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• 2+ years of experience with the Salesforce platform (analysis and/or configuration)
• Strong experience with:

• • Requirements gathering and stakeholder engagement
  • User stories, acceptance criteria, and process documentation
  • Salesforce data models and workflow configuration

• Experience working in cross-functional and diverse consulting or delivery teams
• Salesforce certifications such as Administrator, Business Analyst, App Builder or Service Cloud Consultant
• Experience delivering Salesforce solutions in healthcare, public sector, or human services contexts
• Exposure to Service Cloud or Health Cloud / Home Health
• Experience supporting mobile or field-based service workflows
• Familiarity with data privacy, compliance, or regulated operating environments
• Comfortable using AI with clear expectation of human review
• As a requirement, a Security Clearance is mandatory for all staff who'll be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This'll become a condition of your employment with PwC should you receive an offer from us.

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date