Senior Associate, OPS Business Process Improvements/Best Practice

BNY Mellon

$85K — $110K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; graduate degree preferred.
  • 5-7 years of total work experience in Operations, Business Analysis, or Technology.
  • Strong capability in AI and digital tools; light coding experience is an asset.
  • Demonstrated ability to identify innovative solutions using current technology.
  • Excellent verbal and written communication skills at all organizational levels.
  • Proficient in Microsoft 365 (Excel, PowerPoint, Word, Outlook, Teams).
  • Ability to work independently with minimal supervision.

Responsibilities

  • Act as a Subject Matter Expert (SME) and key stakeholder in Global Collateral initiatives.
  • Gather, analyze, and document new business requirements from operations stakeholders.
  • Participate in modeling and writing business requirements with product and engineering teams.
  • Collaborate to identify potential efficiencies and enhancements in operational processes.
  • Review business and functional requirements thoroughly.
  • Prepare and coordinate project implementation and ensure operational readiness.
  • Assist with non-standard service support requests.

Benefits

  • Access to flexible global resources and tools for personal life management.
  • Focus on health and resilience with wellbeing programs.
  • Opportunities to reach financial goals as a team member.
  • Generous paid leave, including time for volunteering, to support personal and family needs.
Full Job Description
Job Description

In this role, you'll make an impact in the following ways:
  • Represent Operations as a SME and stakeholder in Global Collateral related and other initiatives
  • Gather, analyse, and document information for new Business Requirements in support to Global Collateral activities from stakeholders in Operations.
  • Participate in Business Requirements modelling and writing with Product and Engineering experts.
  • Collaborate with colleagues to identify potential efficiencies / enhancements of operational process flows
  • Review Business and Functional Requirements
  • Prepare and coordinate the project implementation and operational readiness
  • Assist with non-standard service support requests
  • SME for new processes, products, and services
  • Facilitate communication between internal users, Product and Engineering experts


To be successful in this role, we're seeking the following:
  • Bachelors degree required
    • Graduate degree preferred
  • 5-7 years of total work experience preferred
  • Experience in Operations, Business Analysis or Technology preferred
  • Strong AI and digital tools capability; light coding experience is a plus
  • Proven ability to identify innovative solutions and new opportunities using the latest technology
  • Strong verbal and written communication skills across all organizational levels
  • Proficiency with Microsoft 365 (Excel, PowerPoint, Word, Outlook, Teams)
  • Self-driven and capable of working independently with minimal supervision
  • Thorough, with strong organizational and analytical skills
  • Adaptable and flexible; able to switch contexts quickly and prioritize tasks effectively
  • Working knowledge of enterprise principal custody and collateral management systems highly preferred


Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

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