Bachelor's Degree with 2 years of related experience, or Graduate Degree with 0-2 years; 6 years of experience in lieu of degree.
Familiarity with telecommunications network troubleshooting and Layer 1 concepts.
Experience in managing call center systems across multiple sites.
Knowledge of physical layer and routed technologies.
Proficient with network management systems and tools.
Responsibilities
Provide technical support for a nationwide network from the Network Operations Control Center (NOCC).
Monitor and analyze network alarm conditions to quickly identify and minimize disruptions.
Conduct root cause analysis to develop service restoration plans.
Assist telecom providers and local technicians with WAN and local issue resolutions.
Work in a 24x7 environment with required rotating shifts, ensuring flexibility in schedule.
Support emergency evacuations to backup facilities when necessary.
Obtain necessary FAA Public Trust Clearance or U.S. Government Security Clearance.
Benefits
Flexibility to work a 9/80 schedule and rotating shifts.
Opportunity to work in a critical operations environment.
Gain experience with cutting-edge network management tools.
Potential for significant career advancement within a leading telecommunications organization.
Comprehensive training opportunities in network operations and emergency response.
Full Job Description
Job Title: Senior Associate, Network Control
Job Code: 39034
Job Location: Melbourne, FL
Job Schedule: 9/80
Job Description:
Provide technical support for a large nationwide network which includes monitoring, analyzing, and troubleshooting network problems within Network Operations Control Center (NOCC) utilizing network management and monitoring tools.
Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the FAA network and perform root cause analysis to determine a plan of action for restoring customer services.
Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
Assist Local Exchange Carriers (LEC), ILECs, and IXCs to resolve WAN problems, and assist onsite field technicians remotely to resolve local issues.
This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs. Workday schedule flexibility is required. This position is not eligible for remote work due to secure network access requirements.
Periodically support short-term emergency evacuation to local or remote backup facilities.
Ability to obtain a FAA Public Trust Clearance or a U.S. Government Security Clearance.
Qualifications:
Bachelor's Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
