Job DescriptionSenior Architect - Commercial Platforms & Integrations (Salesforce, Veeva)
Job Description: This role offers a unique opportunity to make a real impact on Alkermes' next-generation CRM landscape while building deep, practical experience across Salesforce, Veeva, and enterprise integrations.
You'll work at the center of Alkermes' AI- and data-enabled CRM transformation, gaining hands-on ownership of meaningful solution and integration workstreams that support critical commercial and patient-facing capabilities.
This is an ideal role for someone who enjoys being hands-on, takes pride in "building it right and keeping it running," and is looking to grow their technical depth, ownership mindset, and enterprise systems experience-while contributing to work that directly supports Alkermes' mission and future growth.
This position will work a weekly hybrid schedule in our Waltham office.
ResponsibilitiesJob Responsibilities- Own assigned CRM solution and integration workstreams from design through deployment and stabilization.
- Define and review event-driven and API-led integration patterns (REST, async, streaming where applicable) aligned with Salesforce, Veeva, and middleware platforms such as MuleSoft.
- Review and validate implementation partner designs, customizations, and integration code to ensure adherence to Salesforce best practices, Life Sciences compliance expectations, and enterprise standards.
- Guide configuration-first and low-code approaches versus customization to support maintainability and scale.
- Partner with integration vendors and internal engineers to implement approved integration patterns and data flows.
- Support testing, validation, and release readiness activities, including defect triage and go-live support.
- Deliver post-launch enhancements, manage large data volumes, and optimize platform performance.
- Lead incident triage and root-cause analysis for complex Salesforce, Veeva, and integration issues.
- Maintain system documentation, runbooks, and inputs to monitoring and operational readiness artifacts.
QualificationsRequired Knowledge and Experience: - Bachelor's degree in computer science, Engineering, Information Systems, or equivalent practical experience.
- 8-10+ years in CRM, enterprise architecture, or integration roles
- Proven ability to review SI deliverables, ensuring high-quality design, clean code, and adherence to enterprise standards.
- Experience governing integrations, customizations, and deployments across distributed internal and vendor teams.
- Hands-on development experience for enhancements, integration extensions, and performance tuning in production environments.
- Hands-on experience with environment management, release management, CI/CD pipelines, and application monitoring
- Strong incident management and root-cause analysis skills for complex, cross-platform issues.
Desired Technical Skills:- Strong experience with Salesforce-based CRM platforms; MuleSoft experience preferred.
- Working knowledge of API-based and event-driven integrations (REST, async).
- Experience supporting Salesforce Data Cloud or enterprise data integrations.
- Familiarity with large data volume (LDV) considerations, data modeling, indexing, and performance optimization.
- Experience supporting releases, environment coordination, and production monitoring.
- Knowledge of compliance-driven design in regulated life-sciences environments.
- Exposure to Salesforce Industry Clouds and life-sciences CRM ecosystems is a plus.
Travel:- Hybrid or onsite in Waltham, MA
The annual base salary for this position ranges from $145,000 to $162,000. In addition, this position is eligible for an annual performance pay bonus. Exact compensation may vary based on skills, training, knowledge, and experience. Alkermes offers a competitive benefits package. Additional details can be found on our careers website: www.alkermes.com/careers#working-here
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