Salary : $95,676.00 - $125,544.00 Annually
Location : Olympia, WA
Job Type: .REGULAR: Full-Time
Job Number: 2026-74
Division: Information Services Division
Department: CLJ-CMS Project (I11)
Opening Date: 08/11/2026
Closing Date: 8/25/2026 11:59 PM Pacific

Position Profile
Join a highly functioning project team in support of a transformational software replacement project for the Washington Courts of Limited Jurisdiction (District and Municipal Courts). We are replacing a legacy Case Management System with a commercial-off-the-shelf (COTS) solution to improve services for the court and probation customers of AOC.
The Courts of Limited Jurisdiction (CLJ-CMS) project is seeking a Senior Application Administrator. This position is responsible for leading, coordinating, and overseeing the system technical administration, maintenance, configuration, and IT support of complex enterprise-wide applications that address the business requirements of the new case management system. This position provides senior-level technical expertise to all application administration functions.
Reporting to the CLJ-CMS Project IT Supervisor, this senior-level position is expected to work independently and has decision making responsibility commensurate with the role.

POSITION DETAILS
Job #: 2026-74

Status: Project - Limited Duration, Full-Time*

Location: Olympia, Washington

Salary: Range 72: $95,676 - $125,544 per year (DOQ).

Opens: August 11, 2026

Closes: August 25, 2026. AOC reserves the right to close the recruitment at any time but no sooner than seven calendar days after posting.
*Duration: This is a CLJ-CMS project position that is currently funded through December 31, 2027.
WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION
AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.

This position requires at least two (2) days per week working onsite at AOC facilities

Duties and Responsibilities

• Leads collaboration efforts with customers, business analysts, and other IT resources to administer application configuration, operation, maintenance, security, integrations, workflows, reports, and other key features.
• Responsible for upgrading the applications this position supports.
• Responsible for ensuring software compatibility with other existing software.
• Responsible to identify and mitigate security vulnerabilities.
• Coordinates directly with software vendors on issues, upgrades, and support requirements.
• Works with Infrastructure to determine specifications for new hardware and configurations required by the applications.
• Leads staff activities to upgrade the applications this position supports.
• Resolves application software issues within critical applications.
• Responds to customer service requests and provides senior-level consulting and troubleshooting.
• Advises journey-level staff on resolution of service requests of moderate (Tier 2) complexity related to assigned applications.
• Responsible for the resolution of service requests of major (Tier 3) complexity related to assigned applications and coordinates with vendor for timely resolutions.
• Maintains integration applications, works with the vendor if needed and handles new integration requests.
• Responsible for handling sensitive public audit requests and running reports.
• Analyzes application issues, conducts in-depth research, and provides recommendations on solutions based on business and technical objectives.
• Oversees the administration of IT applications and associated components with the entire application support team.
• Communicates application problems and issues to key stakeholders, including vendors and court/agency leadership.
• Proactively monitors application performance to identify emerging issues.
• Develops system release documentation and communication.
• Responsible for end user application security access maintenance.
• Performs end user application security access maintenance.
• Formulates routines and standards of practice to complete assigned tasks.
• Creates and maintains documentation for research and reference.
• Performs other duties as required.

Qualifications and Credentials
A combination of education and experience demonstrating a working knowledge of the duties, responsibilities and competencies of the Senior Application Administrator may substitute for the qualifications listed.

A Bachelor's degree in Information Technology, Computer Science, OR closely allied field, AND

• Eight (8) years of experience in a complex information technology environment TO INCLUDE:

• Five (5) years of experience as an administrator on an enterprise-level, complex application.

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates Agency Values:

• Integrity
• Inclusion
• Accountability

• Teamwork

Behavioral Competencies:

• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into application functionality as required by the business.
• Ability to communicate ideas in business-friendly and user-friendly language.
• Self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.
• Tact/diplomacy.

Knowledge, Skills and Abilities:

• Working knowledge in multi-tier, distributed application server and network architecture, server administration concepts, application access and least privilege security principles, IT change management processes, service-oriented technologies, basic network principles, business process analysis, and implementation of repeatable processes.
• Advanced knowledge on Windows Server and desktop operations system performance monitoring and troubleshooting.
• Skill using process management tools, version control systems, web services, and/or automated build/deploy agents.
• Skills conducting triage and troubleshooting of application issues with server software, network and desktop software.
• Ability to develop system and process documentations and technical documentation for the end-users.

• Ability to follow flowcharted procedures to accomplish all aspects of critical tasks.
• Ability to write simple to moderately complex PowerShell scripts.
• Proficient at SQL and writing of custom queries.

Supplemental Information

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position is not overtime eligible.

We are a team-oriented culture, and a balance of family and work-life in a wonderful community. We offer a family-friendly package of pay, benefits, paid time off, and workplace opportunities to help you get the most out of your career and life.

Our compensation plan includes:

• Health, Dental, and Vision Plans
• Retirement Plan Options
• Deferred Compensation Plan
• Paid Time Off (Vacation, Sick Leave and Holidays)
• Paid Basic Life Insurance Policy and Long Term Disability Insurance
• Employee Assistance Program
• Flexible Spending Account and Dependent Care Assistance Program
• Public Service Loan Forgiveness

Part-time employees will receive benefits on a pro-rated basis.

To learn more details about all we have to offer, visit the benefits page at
01

Do you have a Bachelor's degree in Information Technology, Computer Science, OR closely allied field?

• Yes
• No

02

Do you have at least eight (8) years of experience in a complex information technology environment TO INCLUDE: Five (5) years of experience as an administrator on an enterprise-level, complex application?

• Yes
• No

03

This position requires working onsite at least two (2) days per week at the AOC office in Olympia, Washington. Are you still interested in applying for this position?

• Yes
• No

Required Question