Job DescriptionUnder the guidance of the Manager, this position is responsible for project and production support of the organization's applications. As the primary point of contact, this individual is knowledgeable in all technical and operational aspects of the applications supported. This role involves critical thinking to resolve escalated issues that arise, investigating solutions to problems, collaborating closely with business partners and vendors, and being the technical lead for organization initiatives.
ResponsibilitiesBusiness Partnership & Collaboration- Understands business processes and technology to guide strategic and tactical decisions for the portfolio.
- Maintains technology roadmaps and communicates changes to stakeholders.
- Collaborates with business and technical teams to identify improvement opportunities.
- Presents solutions to both technical and non-technical audiences.
- Manages work requests and builds stakeholder relationships.
Application Management & Support- Leads Information Technology (IT) support for applications/platforms.
- Monitors system performance and maintains documentation.
- Conducts release reviews and manages updates.
- Executes incident management procedures.
- Engages with vendors and ensures compliance.
- Provides on-call after-hours support.
Technical Project Management- Plans and executes application/platform installations and upgrades.
- Manages project schedules and communicates status.
- Supports RFI/RFP development and evaluates options.
- Consults in contractual negotiations and recommends changes based on requirements.
IT Leadership Support - Supports IT leadership in IT departmental budgeting, allocation, cost recovery, and lifecycle management.
- Performs all other miscellaneous responsibilities and duties as assigned.
Qualifications- Bachelor's degree in information technology or related field from an accredited institution or equivalent work experience.
- Minimum 7 years of experience in application support or administration.
- Strong knowledge of application systems, databases, and IT infrastructure.
- Critical thinking skills.
- Excellent problem-solving skills and ability to work well under pressure.
- Ability to prioritize tasks and manage time effectively.
- Effective communication and collaboration skills.
- Familiarity with banking or financial systems is a plus.
- Must be able to work evenings, weekends and holidays, as needed.
