Job Function:
Sales Enablement

Job Sub Function:
Customer Success Management

Job Category:
Professional

All Job Posting Locations:
Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson is currently recruiting for a Senior Analyst, Supply Chain Customer Solutions (SCCS)to be based at Raritan, NJ.

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Purpose

The Sr. Analyst, Supply Chain Customer Solutions (SCCS) supports the SCCS Team in the development, deployment and delivery of customer supply chain solutions. This role has a high degree of autonomy to assess the overall supply chain to recommend and implement solutions as required by regional leadership and our customers.

The Sr. Analyst conducts complex supply chain analysis using a variety of data sources to diagnose the cost to serve, effectiveness, and efficiency of the JJMT to IDN supply chain. The position is responsible for delivering the existing supply chain solutions to address costs, effectiveness and / or efficiencies in the JJMT to IDN Customer supply chain. The role will also be responsible for supporting the Consolidated Service Center (CSC) model including implementation, driving operational efficiency, and network analytics.

*This is a customer facing role.

The Sr. Analyst is responsible for system data validation, knowing where to obtain the data sources, managing specialized reporting and queries, and presenting the data in a format that allows management to make strategic decisions. The role has responsibility for using a variety of data sources (i.e: PowerBI, Salesforce, SAP, Alteryx) to create and maintain dashboards. Additionally, the person in the role will be able enhance internal and external relationships, contribute towards a healthy team environment and be open to feedback.

The Sr. Analyst will apply a broad set of supply chain skills to effectively deliver solutions to include: Lean, Six Sigma, management, customer dashboards, project management, and Generative AI.

Responsibilities

Supply Chain Diagnosis & Prioritization:

• Mines and analyzes data across multiple data sources: Order to Cash, Transportation, Finance, Distribution, E-Commerce, Cost to Serve; as well as Customer provided data sets.
• Identifies cost, efficiency and / or effectiveness opportunities of JJMD to IDN Customer supply Chain.
• Assesses and prioritizes supply chain customer solutions to deploy to the customer that align to customer and JJMT Joint Business Plan objectives.
• Will interface directly with customers in the diagnosis and prioritization process.
• Will engage in Lean assessments directly with customers; may lead Lean assessments on-site with Customer.
• Leverages SC best practice and "End to End" SC capabilities.

SC Customer Solutions Execution:

• Has expert knowledge of approximately 20 to 30 Supply Chain solutions and is responsible to effectively deploy these solutions.
• Collaborates across multiple stakeholders in the deployment of SC Customer Solutions: Customer SC staff; Customer Credit Management, Contract Strategy & Management, Finance, IT, Customer Experience, Distribution, E-Commerce, Transportation.
• Proactively identifies opportunities, conducts root cause/trending analysis, and develops/implements short and long-term solutions using knowledge of products, processes, and other subject matter experts.
• Maintains customer scorecard / dashboard to track progress against specific customer initiatives.

(Additional responsibilities)

• Maintain current on healthcare industry trends and benchmarks in relevant areas to gather broad business knowledge.
• Performs other related duties as required.

Qualifications

Required:

• Minimum 4 years of relevant supply chain or customer facing experience with 5+ years overall business experience. No exceptions
• Experience working in a highly matrixed organization is critical for success.
• High level of proficiency with Microsoft Excel, Word and PowerPoint.
• Demonstrated understanding of the end to end supply chain.
• Demonstrated strong collaboration skills with experience working on cross functional teams.
• Demonstrated problem-solving and analytical skills.
• Proficient in English (written and oral).
• Demonstrated strong interpersonal and communication skills and able to thrive in a team environment.
• Working knowledge of SAP.
• Proactive approach to data analytics, translating insights into action.

Preferred skills:

• Working knowledge of Microsoft Co-Pilot with a passion for learning and deploying Artificial Intelligence capabilities.
• Working knowledge of Alteryx Flows.
• Working knowledge of Salesforce.com.
• LEAN / Process Excellence knowledge.
• Project management experience.
• Previous experience within Commercial, Sales or Customer facing roles.

If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent's consent for the background check.

Required Skills:

Preferred Skills:
Analytical Reasoning, Business Behavior, Customer Acquisition Strategy, Customer Centricity, Customer Effort Score, Customer Intelligence, Customer Journey Mapping, Customer Retentions, Customer Satisfaction, Customer Success Management (CSM), Give Feedback, Mentorship, Problem Solving, Relationship Building, Sales Enablement, Sales Support, Service Excellence

The anticipated base pay range for this position is :
$79,000.00 - $127,650.00

Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company's long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
• Vacation -120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
• Holiday pay, including Floating Holidays -13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave - 80 hours in a 52-week rolling period10 days
• Volunteer Leave - 32 hours per calendar year
• Military Spouse Time-Off - 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits