Senior Manager, Account Management

The Senior Analyst Project Management leads and coordinates the activities of a project team for mid-sized projects, including research, analysis, documentation, design/develop testing, problem resolution, training, status reporting, implementation, and post-rollout review/audit. Creates process flows, develops and performs system testing, and analyzes solutions. Monitors and evaluates project progress, maintains project documentation and develops presentations for communication. Creates process flows and test cases, conducts testing, recognizes problem areas, analyzes solutions and makes recommendations for resolution. Work has some monetary impact on functional strategies. Position requires considerable evaluation, originality or ingenuity. Performs duties and makes complex recommendations under limited supervision, applying a broad knowledge of principles, practices and procedures

Roles and Responsibilities:

• Project Management and Execution. Maintain project plans, timelines, milestones, dependencies, and action item trackers for C2B initiatives.

• Coordinate meetings, document decisions, communicate project updates, monitor progress, escalate risks, issues, and delays as appropriate, and assist in developing status reports, executive updates, and project documentation.

• Identify opportunities to improve project management processes, tools, and operating procedures.

• Support the development and maintenance of dashboards, scorecards, and performance reports.

• Gather, validate, and analyze business performance data, identify trends and key observations, prepare monthly and quarterly business review materials, monitor key performance indicators, and support analysis of pricing, adoption, operational performance, business goals, and stakeholder commitments.

• Develop familiarity with the C2B product portfolio, customer journeys, and operational processes.

• Assist with research on competitors, industry trends, customer needs, and market developments; support collection and analysis of customer feedback and operational insights; and help identify process inefficiencies, customer pain points, and opportunities for product enhancements or business cases.

• Partner across Product, Technology, Operations, Sales, Marketing, Finance, Risk, and Compliance to support project execution, stakeholder alignment, issue resolution, and timely decision-making.

• Facilitate collaboration, clarify expectations, and provide organized updates and recommendations that help teams remain aligned to program objectives.

• Support consistent project governance, documentation, reporting discipline, and knowledge management. Capture lessons learned, recommend improvements to tools and operating procedures, and contribute to stronger visibility into project status, risks, business performance, and delivery outcomes.

Basic Qualifications

• 5+ years of experience in project management, program coordination, business operations, consulting, financial services, or a related field.

• 4+ years of experience coordinating cross-functional projects and stakeholder activities, managing multiple priorities simultaneously, tracking project commitments, analyzing business issues, and supporting business performance monitoring.

• Experience maintaining project plans, timelines, milestones, dependencies, action item trackers, dashboards, scorecards, status reports, and business performance reporting.

Preferred

• Bachelor’s degree in business, finance, economics, technology, project management, or a related field required. Project Management Professional (PMP), Agile, Scrum, Lean, or comparable project/program management certification is preferred.

• Experience in financial services, payments, fintech, or another regulated industry is preferred.

• Experience analyzing pricing, adoption, operational performance, business goals, customer feedback, and market or industry trends is preferred.

• Familiarity with Salesforce, Power BI, Tableau, Jira, Smartsheet, Microsoft Project, or similar tools is a plus.

WORKPLACE OPTION

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week. 

BENEFITS AND OTHER DETAILS

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United States specific benefits include: 

• Medical, Dental, Vision, and Life Insurance 

• Paid Time Off

• Parental Leave 

• Global Adoption Assistance

• 401K Plan

Salary

The base salary range is $76,000.00 – $102,000.00 per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.