JetBlue Airways

Senior Analyst Operations Strategy

JetBlue Airways • $66K — $103K *
Long Island City, NY 11101In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or equivalent experience
  • Three years of analytical experience in data evaluation
  • Strong proficiency in SQL and programming languages like Python or R
  • Experience with data visualization tools
  • Excellent skills in Microsoft Excel and PowerPoint
  • Strong problem-solving abilities with a positive attitude
  • Good communication skills, particularly with senior leadership

Responsibilities

  • Analyze operational performance and identify improvement opportunities
  • Conduct in-depth analyses of technical data from Maintenance and Engineering systems
  • Create and maintain accurate monthly reports and automated dashboards
  • Develop strategy to enhance operational reliability
  • Collaborate with stakeholder teams to optimize performance requirements
  • Monitor fleet performance and pinpoint areas for improvement
  • Support senior leadership with ad hoc analysis and projects

Benefits

  • Access to healthcare benefits
  • 401(k) plan with company match
  • Crews member stock purchase plan
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Free space available travel on JetBlue
Full Job Description
Position Summary

The Operations Strategy & Data Analysis team partners with JetBlue's operating groups to translate data into actionable insights that drive continuous improvement on performance, reliability, and efficiency across JetBlue's network. The team leads both recurring performance reporting and high-impact analytical initiatives, leveraging rich internal and external datasets to uncover trends and patterns, identify root causes, and eliminate operational bottlenecks. The Senior Analyst plays a critical role in advancing those initiatives through rigorous analysis and will design, develop, and own analytical tools and models that support statistical analysis, root cause investigations, and predictive insights. The ideal candidate brings a passion for aviation and a strong understanding of airline operations, particularly operational reliability. They possess exceptional problem-solving capabilities, advanced quantitative skills, and the ability to translate complex analyses into clear, actionable narratives for cross-functional stakeholders. Strong interpersonal skills and the ability to influence without authority across teams are essential. Finally, at JetBlue we take our mission to Inspire Humanity very seriously. As such, we are looking for someone who embodies our five values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities
  • Analyze JetBlue operational performance, assess potential constraints and work with relevant stakeholder teams on action items to improve baseline
  • Perform deep dives into technical data from Maintenance and Engineering systems (TRAX) and other platforms used by the Technical Operations department
  • Produce and ensure accuracy of monthly reporting for various internal teams; create automated reports and dashboards with operational data
  • Determine strategy for JetBlue operational reliability
  • Work with operating groups to determine requirements/buffers that would set them up for reliable performance and analyze (opportunity) cost/trade-offs of those
  • Actively review the performance of JetBlue's fleet to ensure strong operational performance and identify areas of improvement from a Technical Operations perspective
  • Perform ad hoc operability-related projects in support of senior leadership
  • Build relationships with operational partners across the system
  • Support the various teams within the Technical Operations department and other internal departments who engage with aircraft maintenance data
  • Other duties as assigned


Minimum Experience and Qualifications
  • Bachelor's degree in aviation, mathematics, operations research, quantitative analysis, computer science, industrial engineering or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Three (3) years of analytical experience with proven ability to reconcile, compare, evaluate and analyze data
  • Strong capability with database querying (e.g., Structured Query Language (SQL)) and/or high-level programming language(s) (such as Python, or R)
  • Experience with data visualization tools (e.g. Tableau, Spotfire, PowerBI)
  • Proficiency with Microsoft Excel and PowerPoint
  • Strong data analysis and problem-solving skills with a positive, "can-do" attitude
  • Good written and interpersonal skills
  • Experience communicating with senior leadership
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship


Preferred Experience and Qualifications
  • Four (4) years of work experience in aviation, management consulting, or a related field
  • One (1) year of work experience at an airline in Enterprise/Operations Planning, Network Planning, Revenue Management, or Finance
  • One (1) year of work experience at an airline in TechOps or Maintenance Engineering
  • Master's degree in aviation, mathematics, operations research, quantitative analysis, computer science, industrial engineering or a related field
  • Experience with statistical packages (e.g. R, scikit-learn, etc.)
  • Experience with optimization models, linear and/or integer programming, simulation or machine learning, including deep learning
  • Experience with data visualization tools (e.g. Tableau)


Crewmember Expectations
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture-that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position


Equipment:
  • Computer and other office equipment


Work Environment:
  • Traditional office environment


Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Compensation:
  • The base pay range for this position is between $66,000.00 and $103,100.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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