Intuit Inc

Senior Analyst, Operations Strategy & Execution - Real-Time Operations

Intuit Inc • $129K — $175K *
San Diego, CA 92154In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years in Real-Time Operations or related fields like Workforce Management and Business Operations.
  • Strong operational and business acumen with the ability to assess impacts across various functions.
  • Proficient in analytics with experience in dashboard management and performance tracking.
  • Demonstrated success in improving business processes and operating models in cross-functional teams.
  • Familiarity with AI-enabled tools and technologies for operational enhancements.
  • Excellent communication skills, particularly in preparing presentations for senior leaders.
  • Skilled at breaking down complex problems into actionable solutions.

Responsibilities

  • Own the operational strategy for the Canada business and drive strategic improvements.
  • Lead initiatives for enhancing customer and expert experiences, focusing on operational efficiency.
  • Support new operating experiences by defining workflows and success metrics.
  • Utilize data and AI tools to identify trends and recommend actionable improvements.
  • Coordinate with various teams to spearhead cross-functional initiatives and projects.
  • Manage communication with senior leaders by providing concise updates and risk assessments.
  • Transform ambiguous challenges into structured action plans with quantifiable outcomes.

Benefits

  • Comprehensive benefits package, including health and wellness offerings.
  • Equity rewards, potentially including stock options or shares.
  • Bonus opportunities based on performance and achievements.
  • Focus on fair compensation practices addressing equity across demographics.
  • Opportunities for professional development and skill enhancement initiatives.
Full Job Description
Intuit's Expert Network Real-Time Operations team is seeking a Senior Analyst, Operations Strategy & Execution who is passionate about customer experience, operational excellence, analytics, and innovation at scale.

This role will initially support strategic improvements for the Canada business while helping enable new customer and expert experiences such as Team of Experts and Item Management. As business needs evolve, the strategic areas owned by this role may shift across different business units, experiences, or operating priorities within the Expert Network.

The ideal candidate brings a strong mix of operations, business, systems/process improvement, and analytical skills. This person should be able to independently own a defined operational space, identify improvement opportunities, use data and AI-enabled tools to drive better decisions, and communicate clearly with senior leaders and cross-functional partners.

Responsibilities
  • Own operational strategy and execution for an assigned business area, initially supporting strategic improvements within the Canada business.
  • Drive continuous improvement across customer experience, expert experience, operational efficiency, and business performance.
  • Support the rollout of new operating experiences, including Team of Experts and Item Management, by helping define operating models, workflows, success metrics, governance, and change-management needs.
  • Use operational data, dashboards, reporting tools, and AI-enabled capabilities to identify trends, surface risks, generate insights, and recommend improvements.
  • Partner with Product, Product Development, Service Delivery, Workforce Management, Capacity Planning, Resource Operations, Analytics, and other teams to deliver cross-functional initiatives.
  • Manage senior leadership communication by providing clear updates, recommendations, tradeoffs, risks, and decision points.
  • Translate ambiguous business problems into structured plans, practical solutions, and measurable outcomes.
  • Ensure continuity of existing operations while enabling new capabilities that can scale across the Expert Network.
  • Adapt focus areas as business priorities evolve, while maintaining ownership, clarity, and accountability for assigned initiatives.


Qualifications
  • Experience in Real-Time Operations, Workforce Management, Operations Strategy, Business Operations, Business Systems, IT Operations, Contact Center Operations, or a related field.
  • Strong business and operational judgment, with the ability to connect customer, expert, process, system, and business impacts.
  • Analytical mindset with experience using operational data, dashboards, and reporting tools to diagnose performance, identify opportunities, and influence decisions.
  • Experience improving business processes, operating models, workflows, systems, or tooling in a cross-functional environment.
  • Ability to use AI-enabled tools, automation, or emerging technologies to improve insights, efficiency, decision-making, or operational execution.
  • Strong communication and stakeholder management skills, including experience preparing recommendations and updates for senior leadership.
  • Ability to turn ambiguous problems into clear deliverables, success metrics, action plans, and operating mechanisms.
  • Proven ability to manage competing priorities, make thoughtful tradeoffs, and drive outcomes across teams.
  • Bachelor's degree in Business, Engineering, Information Systems, Operations, or a related field, or equivalent practical experience.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
San Diego $129,500 - $175,500

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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