We are filling two Senior Analyst - Menu Design positions: one focused on Clubs & Lounges Food & Beverage and the other on Onboard/Inflight Packaged Snacks & Retail. Responsibilities for each role are outlined below.
Clubs & Lounges Food & Beverage Responsibilities:
The Menu Design team is responsible for the strategy, planning, and execution of United's Food & Beverage experience onboard and in the United Clubs and Polaris Lounges. The Senior Analyst - Menu Design leads the development, implementation, and ongoing evolution of menu offerings within a designated portfolio, balancing customer experience, operational excellence, and financial performance. This role partners cross-functionally with the Clubs & Lounges Commercial Team, Premium Services, foodservice vendors, Finance, Marketing, Procurement, and other internal/external stakeholders to deliver innovative F&B programs that enhance the travel experience for millions of United passengers.
This individual will be assigned a specific area of responsibility under the F&B portfolio, specializing in menu design and programming within the United Club and Polaris Lounge network. The Senior Analyst provides strategic recommendations informed by customer insights, operational performance, and industry trends to drive continuous improvement, support product innovation, and ensure the successful execution of seasonal menu changes and complex, enterprise-wide initiatives impacting United's global travelers.
- Dedicated oversight of the implementation and ongoing management of food and beverage menus within United Club and Polaris Lounge portfolios.
- Partner with the Premium Services, Clubs & Lounges Commercial Team, Marketing, Procurement, Finance, Foodservice Vendors and other internal/external stakeholders to communicate and execute new menu concepts and other service changes.
- Collaborate with various United teams and external business partners to design, implement, and track performance of food and beverage related activations, promotions, and marketing initiatives for United Clubs and Polaris Lounges portfolio.
- Identify and implement opportunities for process improvement throughout all stages of menu development.
- This role will require traveling up to 25% of the time
Onboard/Inflight Packaged Snacks & Retail Responsibilities:
The Menu Design team is responsible for the strategy, planning, and execution of United's Food & Beverage experience onboard and in the United Clubs and Polaris Lounges. The Senior Analyst - Menu Design leads the development, implementation, and ongoing evolution of menu offerings within a designated portfolio, balancing customer experience, operational excellence, and financial performance. This role partners cross-functionally with culinary teams, suppliers, catering operations, procurement, finance, marketing, and other stakeholders to deliver innovative F&B programs that enhance the travel experience for millions of United passengers.
This individual will be assigned a specific area of responsibility under the F&B portfolio, including but not limited to Onboard Complimentary Offerings, Onboard Retail Offerings, and Packaged Snacks across various service profiles (Polaris, Domestic First Class, United Premium Plus, Transcon, Economy, Special Meals, Beverages). The Senior Analyst provides strategic recommendations informed by customer insights, operational performance, and industry trends to drive continuous improvement, support product innovation, and ensure the successful execution of complex, enterprise-wide initiatives impacting United's global travelers.
- Dedicated oversight of the implementation and ongoing management of food and beverage offerings within United's onboard portfolio.
- Partner with the Catering Operations, Inflight, Onboard Experience, Marketing, Procurement, Finance, and other internal/external stakeholders to communicate and execute new menu concepts and other service changes.
- Collaborate with various United teams and external business partners to design, implement, and track performance of retail and snack-related activations, promotions, and marketing initiatives for onboard portfolio.
- Identify and implement opportunities for process improvement throughout all stages of menu development.
- Support technology and back-end systems including but not limited to AirVision and Food Service Message (FSM) updates.
- This role will require traveling up to 10% of the time.
Note: These are Chicago-based hybrid roles with in-office requirements 50% of the time.
Qualifications
What's needed to succeed (Minimum Qualifications):
- Bachelor's degree
- 2+ years of relevant experience
- Ability to solve complex operational problems
- Experience communicating with a diverse group of stakeholders
- Proficiency with Microsoft Office Suite
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- 1+ year of airline experience
- 1+ year of hospitality operations or service experience
- Prior experience with premium services or clubs & lounge commercial experience
- Prior experience with Inflight Services and/or Catering Operations workgroups
- Leadership exposure and speaking presence
- Knowledge of restaurant or lounge operations
- Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.
