What\'s the position?We are seeking a Senior Fraud Analyst to join our Fraud Operations team. This role will serve as a primary lead within the team, ensuring that fraud risks are effectively mitigated while also playing a key role in assisting the Fraud Supervisors with the training/shadowing and onboarding of new hires. The ideal candidate will have strong fraud detection skills, along with a passion for developing team members and driving operational excellence.
- Analyst will be responsible for validating and verifying customer documentation when further verification is necessary. As well as verification of account ownership.
- Reviewing customers\' financial transaction history. Including but not limited to, financial records, bank statements, and credit card statements.
- Validating fraud alerts that are generated by our fraud prevention tools and systems.
- Perform in-depth analysis and prepare comprehensive investigative summaries to support and prove scenarios of fraud.
- Create and manage internal controls and generate incident reports.
- Lead training sessions and assist with onboarding materials for new hires.
- Serve as a mentor to junior analysts, ensuring they have the knowledge and resources needed to succeed.
- Act as a secondary point of escalation for complex fraud issues within the team.
What are we looking for?Successful candidates will be self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.
- 2+ years of work experience in fraud prevention, fraud operations, or risk management within the iGaming industry.
- Knowledge of Location Compliance, Multi-Accounting and Financial Crime is preferred.
- Good investigation skills, sound judgement and the ability to review and interpret data and activity to make sound decisions.
- Knowledge of gambling and sports betting, and how customers engage with those products, is an advantage.
- Analytical skill set, with the ability to communicate.
- Knowledge and understanding of the rules and regulations of the gaming industry
- The ability to adapt to changing priorities and to thrive in a face-paced work environment.
- Experience in troubleshooting and triaging complicated matters related to customer inquiries.
- Prior experience in training, coaching or mentoring team members is highly preferred.
- Proficiency in SQL, with the ability to execute, write/modify queries to analyze fraud data and generate reports.
What\'s in it for you?We offer our employees more than just competitive compensation. Our team benefits include:
- Competitive pay and benefits
- Flexible vacation allowance
- Start-up culture backed by a secure, global brand
