American Express

Senior Analyst-Control Management

American Express$90K — $120K *
US-AnywhereRemote in New York, NY
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in operational risk management or similar role
  • Strong project management, communication, and interpersonal skills
  • Experienced in complex project management and process governance
  • Sound analytical and problem-solving skills
  • Bachelor's degree in finance, business, risk management, computers, or related field preferred; advanced degrees or certifications advantageous

Responsibilities

  • Support E2E BU gap resolution process and track progress
  • Validate resolution efficacy and communicate status updates
  • Collaborate on investigations and conduct root cause analysis
  • Perform quality assurance on documentation of issues and remediations
  • Identify trends to uncover potential systemic risks
  • Support E2E BU issue resolution process
  • Analyze data for detailed reports on issues and outcomes

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% company match on retirement savings plan
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements
  • 20+ weeks paid parental leave for all parents
  • Career development and training opportunities
Full Job Description
Job Description

The objective of the US Consumer Services Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

US Consumer Services is looking for a Sr. Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

  • Support End-to-End (E2E) BU gap resolution process in partnership with owning BU and in accordance with existing issue/Operational Risk Event (ORE) remediation procedures. and tracking progress.
  • Validating resolution efficacy and communicating status updates to stakeholders
  • Collaborate on investigation and conduct root cause analysis to address repeated issue types
  • Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process
  • Identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
  • Support portions of the End-to-End (E2E) BU issue resolution process
  • Perform sample testing of specific issues to ensure resolution is complete and effective
  • Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes
  • Support sharing insights, better practices, themes, etc. across the enterprise


Qualifications

Required Qualifications:
  • 2+ Years experience in operational risk management or similar.
  • Strong Project management, communication, and interpersonal skills
  • Experience in complex project management, process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
  • Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively


Preferred Qualifications:
  • Bachelor's degree in finance, Business, Risk Mgmt., Computers or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
  • Scoping, prioritizing, and support remediation of operational issues
  • Experience investigating and conducting root cause analysis to address repeated operational risk issue types
  • Facilitating quality assurance on documentation of operational risk issues and events
  • Recommendation of remediation process for operational risk issues and events
  • Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
  • Supporting the BU E2E issue resolution process.

    Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.


About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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