About the RoleBecome an industry disruptor, drive exponential impact and move customers from promise 10 value, fast.
As an AI Value Delivery Lead, you operate like a forward-deployed expert consultant for Klarity customers and help build our AI Delivery function. Youll own the critical path from contract signature through early value realization, ensuring customers achieve their goals on Klarity... not just a successful onboarding.
This is a unique and high impact role. Were looking for:
- Understanding of great operational design and familiarity with process engineering, knowing the importance of having just the right level of structure.
- Ability to think abstractly and speak at all levels: Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product.
- Design thinking depth, change management skills and a builder mindset. A player coach who can multiply teams with your experience and make it scalable with AI.
- Outcome oriented and creatively scrappy: Hypothesize, hustle and hone. Knows when to bend frameworks, creates 2 way doors, technological self starter and treats setbacks as learning opportunities.
Serving as a connective tissue between Sales, Product and Engineering, youll turn field learnings into scalable playbooks, product improvements and customer outcomes.
Portfolio / Span of Control: ~7-10 strategic customers | $3-5M ARR ownership
What Youll Do- Accelerated value realization: Act as a strategic advisor orchestrating and executing Value Realization Onboarding Sprints that get customers to their magic milestones within 20-30 days.
- Internal innovation & optimization: Continuously assess the what, why, and how, and find ways to enhance our processes, infrastructure, and technology to increase the future scalability of post-sales & value realization.
Who You Might Be- Youve worked in top-tier consulting (e.g. McKinsey, Bain, BCG) or within UX / Transformation / ops roles at enterprise scale.
- Youve partnered with clients or internal teams on large-scale operational initiatives and have the presence to advise VPs and C-level execs.
- Bonus if youve created apps, coded, written workflows, or partnered deeply with engineering/product teams.
- Six Sigma experience preferred but not required! Youve experienced traditional transformation, know it doesnt need to be so difficult and youre motivated to solve it with AI.
- Ideal Experience: 8+ years
What Success Looks LikePrimary KPIs:
- Onboarding Sprint Value Realization Attainment across your customers (SLA)
- Customer Experience & Implementation Health (Index Percentages)
- NRR & GDR based on book of business
- Internal optimization (process improvements deployed + impact)
The OnsiteA 1-day onsite is part of the application, which will include:
- Design Thinking: Build a canonical event model along the Klarity customer lifecycle
- Internal process optimization: Tackle one bottleneck in the onboarding / value realization workflow (well give you options)
- Prototype a tool: Use internal tools to build an agent or automation that addresses an existing hurdle for the team
- Cross-Functional Communication: Present lifecycle insights & internal optimization as an Executive Readout. Conduct change deployment in Operator Working Session.
Benefits:- Equity in addition to competitive cash compensation
- 100% Employer-Paid Medical, Dental & Vision options!
- Paid Parental Leave
- $500 Annual Learning Fund
- $100 Monthly Wellness Fund
- 401k via Betterment
- Relocation support to San Francisco Bay Area (where applicable)
- Office-related Perks:
- BART or Caltrain to the office?: Contribute pre-tax funds to a Parking & Transit account, and you will never be taxed for it!
- Lunchtime, Leveled Up: Enjoy curated local eats delivered to the office daily to enjoy with an entertaining team
- Snack Central: Drinks and snacks for every craving - from healthy bites to Klarity team favorites.
- Onsite Gym Access: A state-of-the-art fitness center right downstairs, and its free!
- Safe & Secure Bike Room: Commute in and safely store your bike.
