Qualifications

• 5+ years in customer-facing technical roles with enterprise software or AI deployments.
• Experience with APIs and system integrations for enterprise environments.
• Proven track record of managing complex projects from scoping to launch.
• Support experience in pre-sales, including designing proof-of-concepts.
• Proficient with analytical tools, SQL, and data analysis for insights.
• Effective communicator with technical teams and enterprise clients.
• Experienced in managing compliance and risk in regulated tech environments.
• Background in financial services or fintech is preferred.
• Familiarity with AI automation and responsible AI practices is a plus.

Responsibilities

• Scope and lead end-to-end implementation projects for AI solutions.
• Conduct in-depth discovery to define customer needs and technical requirements.
• Guide customers in optimizing AI capabilities to meet operational challenges.
• Analyze performance data to improve AI efficiency and ensure customer value.
• Support pre-sales as the primary technical interface for proofs-of-concept.
• Collaborate with internal teams to represent customer needs and influence product development.
• Establish scalable onboarding and implementation processes for customer success.
• Manage project risks and ensure compliance with security and AI governance standards.

Benefits

• Opportunity to work in a fast-growing AI platform company.
• Engagement in strategic projects impacting the financial services sector.
• Roles that allow for collaboration across product, engineering, and customer success teams.
• A focus on shaping innovations in AI-driven customer operations.
• Professional development through exposure to senior leadership and complex project management.